IT Hardware Specialist
Strategic Resources, Inc. - Bethesda, MD

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Overview:
Reviews computer systems in terms of machine capabilities and man-machine interface. Prepares reports and studies concerning hardware. Prepares functional requirements and specifications.

Tasks & Responsibilities:
  • Under close supervision, performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status.
  • May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications.
  • Uses established detailed guidelines and assists higher level technicians with on-site installations.
  • Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support.
  • Follows detailed administrative procedures and processes support requests accurately and in a timely manner.
  • Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.
  • Attends training sessions as required (DoD, Service, MTF, and/or Corporate).
  • Participates in special projects/data calls as required, under close supervision, that enhance the quality or efficiency of the Support service.
Minimum Required Skills, Education, Experience & Abilities:
  • High school education or equivalent; there is no experience substitution for a High School Diploma; however a G.E.D., other degree equivalency program, or a technical trade school certificate is acceptable
  • Experience working in military healthcare environment
  • Good organizational skills
  • Effective communication skills (oral & written)
  • General understanding of how computers connect to networks / servers
  • Knowledge of basic computer concepts, and the Internet
  • Knowledge of Windows XP, Microsoft Office, and Outlook—able perform basic tasks with these applications such as word processing, sending email, etc.
  • Working knowledge of basic hardware such as printers and scanners, media storage.
  • CompTIA A+ or Security+ certification