IT Help Desk Analyst
Tech Providers Inc. - Atlanta, GA

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Tech Providers, Inc (TPI) is searching for experienced Help Desk Analysts for long term contract positions in Birmingham, AL. This is an excellent opportunity for an analyst to be responsible for providing the frontline, single point of contact for customers requiring assistance from the IT organization for problem resolution, service requests, and new events.

Job Description:
  • The Analyst must combine top notch customer service with solid technical skills to ensure that the customer's needs result in 1st call resolution
  • The Analyst must ensure that all cases are completely and appropriately documented so that trend analysis and call avoidance analysis can be completed
  • This position is a technical expert who consults with and resolves technology issues for clients and develops solutions
  • This position is critical for ensuring that customer's technology needs are met and that customers are satisfied
  • This is a 24/7 environment which may require shift work required

Required Skills / Experience:
  • B.S. degree in a technology-related discipline
  • 1 to 3 years experience in computer/technology field
  • Understanding of infrastructure and telecommunication transport
  • Ability to build and maintain relationships within IT and other departments
  • Demonstrated willingness to take ownership of technical issues
  • Exceptional analytical abilities and problem solving skills
  • Ability to manage multiple tasks and multiple priorities and to make decisions with within the existing guidelines
  • Self starter with strong customer service skills
  • Strong verbal and written skills
  • Good typing skills
  • Team work mentality
  • Technical Skills: Clarify, Remedy, SMS, Microsoft Applications, MS Office 2007, Windows Operating Systems (XP, etc), Blackberry's, VOIP

Tech Providers Inc. - 20 months ago - save job - copy to clipboard