IT Help Desk Specialist
Hazelden - Center City, MN

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A decision to join the Hazelden Foundation is a decision to join a team of talented and committed employees who have promised patients the best opportunity for lifelong recovery. Dignity and respect is a requirement for Hazelden patients as well as employees. It is vital that Hazelden employees are successful and have opportunities to learn and grow. Hazelden offers a comprehensive, competitive benefit package that helps employees meet today's complex healthcare, insurance and personal needs.

Diverse individuals encouarged to apply.

Responsibilities:
Provide first level support to end users of business & clinical systems. Responsible for managing the resolution of internal end-user technical issues and requests; including logging all incidents, resolution of incidents, processing technical requests, assigning incidents and requests to other resources as appropriate, and tracking and monitoring all end-user technical issues to ensure timely resolution. Assist in IT operations by performing and verifying backups of the corporate computers, networks and phone systems.

Qualifications:
Required Skills/Experience: HS and voc-tech training; minimum 3 yrs help desk/IT exp; demonstrated superior customer service skills; strong Novell Netware user Admin and support exp./skills; strong Windows support exp./skills including software installations/configurations; minimum 1 yr experience supporting/configuring current Microsoft Office applications; familiarity with Outlook/Exchange and Microsoft Active Directory environments.

Desired Skills/Experience: 1+ yrs. exp supporting current Windows operating systems; strong Microsoft Active Directory support skills; experience utilizing Novell ZEN Works to support and troubleshoot workstations; experience with PC hardware installations/configurations CompTIA A+ Certification; Microsoft MCDST Certification.

Hazelden - 10 months ago - save job - block
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