IT Help Desk Specialist
Natera - San Carlos, CA

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Key Responsibilities:
  • Primary "Help Desk" contact for end user support. This would include new user setup, both hardware
and software troubleshooting for workstations, servers, network issues, and application support
  • This is a service oriented position, so quick response and thorough communication are highly valued
  • Supporting a 200+ user environment, 20% remote
  • Research, design, and/or recommend solutions, products and technologies to assist with IT and end
user growth

Qualifications:Experience with:
  • Windows desktop OS, primarily Windows7
  • Microsoft Office applications: Outlook, Word, Excel
  • Google Apps: Gmail, Google Drive
  • Remote access technologies (VPN, GotoMyPC, terminal services)
  • Backup technologies
  • Basic Networking (TCP/IP, DNS, routing, subnetting)
  • Additional experience helpful:
  • Linux (Ubuntu, CentOS and Redhat)
  • Scripting (Powershell and Linux)
  • VMWare
  • Works well under pressure
  • Experience working in a rapidly changing environment
  • Energetic self-starter who shows personal initiative
  • Good communication and support skills are the most important as well as being resourceful in
troubleshooting and problem solving

Natera is a rapidly growing biotech startup with a mission to help families have healthy children. The ideal candidate for this position is a detail oriented Ie professional with strong support skills in a commercial environment. You should be enthusiastic about understanding our business processes, passionate about delivering quality work, and excited about learning new technologies.

Natera - 9 months ago - save job - block
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About this company
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Natera is driven by a passion for elevating the science and utility of prenatal testing. The advent of the Information Age has created a...