IT Help Desk Specialist
Verity Credit Union - Seattle, WA

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This position functions as an Information Technology specialist who administers the Help Desk in support of systems and services for end users. This includes the ability to exist as point person for end user problem resolution, utilize system and services that manage the resolution process and monitor and report on business systems and infrastructure status. Administering system updates to core systems and software in a minimally invasive fashion – after business hours – is required. Position will also be responsible for interfacing with internal peers to assist in the support of projects and obtain general knowledge of the business systems and infrastructure.

ESSENTIAL JOB FUNCTIONS

Assist end-users with system and service utilization and problems

Build and install new PCs and other peripheral equipment and assist with their configurations

Ability to administer system and network access

Perform upgrades and support for Desktop/Telecom hardware and software

Maintain inventory database for infrastructure components, software and licensing

Administer reporting metrics for Helpdesk, infrastructure and business systems

Understand resolution techniques used to support servers, local area networks, network equipment, telecom systems and databases.

Participate in on-call responsibilities to support IT Systems after hours, which includes system updates, server updates, batch, and testing the client.

Other tasks as assigned

QUALIFICATIONS & REQUIREMENTS

Education and Experience:
Minimum of a High School diploma or equivalent

Experience with PC, printer, network and telecom administration and maintenance

Experience in installation and configuration of current operating systems and utilities

Experience in customer service

Experience with a variety of business systems and services

Knowledge, skills and abilities:
Ability to provide quality service to co-workers and vendors

Strong verbal, written and interpersonal skills

Detail oriented with good organizational skills

Ability to collect and analyze data

Ability to work independently and as a team member

Ability to present a positive and professional image to staff and members

Ability to use a personal computer, proficient in using word processing, spreadsheet, database and graphics programs and able to read and create graphs

Ability to organize and prioritize to meet work deadlines

Problem-solving skills

PHYSICAL CONSIDERATIONS

Verity CU is committed to reasonably accommodating physical aspects of any position. The following are some requirements normally encountered in this job:

Effectively communicate with diverse personalities and vendors

Sitting or standing for long periods of time

Working on computers for a long period of time in an office environment

Position requires some lifting of PCs, printers and other equipment

Washington is an At-Will Employment State

Your employment is “at will”, meaning you are free to resign at any time, for any reason, with or without notice. Verity Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice.

No statement or promise by a credit union representative or board member may be interpreted as a change in the “at will” policy, nor would it constitute an employment or other contractual agreement.