IT Help Desk Support Representative
LabCorp - Saint Paul, MN

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· Normally an Associate’s Degree in Computer Science with 3-5 years of experience.
Other Experience Required:
A minimum of 3 years installing, upgrading, troubleshooting and repairing personal computers in a network environment.
Working knowledge of LAN/WAN technology, TCP/IP, VPN, Cisco, and Active Directory
Strong troubleshooting and analytical skills in Windows Environment (MS Office Suite, Outlook, Visio, MS Project)
MCP (Microsoft Certified Professional) or equivalent industry certification.
Job Description:
The IT Help Desk Support Representative provides end user support on all PC software and hardware related issues. They are responsible to: Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware, software, networking, and other computer-related technologies. Interview user to collect information about problem and lead user through diagnostic procedures to determine source of error. Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff. Handle escalated issues from other team members, providing guidance on complex problem resolution. Provide network support and monitor internal network components. Log all work in Help Desk application including time spent and the resolution of the call. Create changes and deactivate user access as directed by management. Install personal computers, software, and peripheral equipment for the company as required. Assist in server backups and file restoration as directed. Perform other duties as assigned.

About this company
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LabCorp provides leading-edge medical laboratory tests and services through a national network of primary clinical laboratories and...