IT Help Desk Support
World IT Solutions - Boise, ID

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About Us:

We are a small business that supply IT services to various Fedreal agencies.

Responsibilities:
  • Help Desk agents to take incoming calls on the helpdesk.
  • Provides day-to-day customer contact; actively seeks resolution to customer problems with designated product/service lines.
  • Interfaces with technical & in-house customer service personnel to determine exact nature of problem: implements remedial procedures.
  • Documents problems & correction procedures.
  • Ability to respond to & resolve customer inquiries.
  • Ability to maintain log of customer inquiries/concerns.
  • Ability to follow procedural guidelines to respond to and/or research customer questions.

Requirements:
  • Experience with Windows 2000, Outlook, and Active Directory.
  • Basic desktop troubleshooting and Network troubleshooting required.
  • Requirements Successful candidates will have strong PC & Network troubleshooting skills and be able to resolve basic to advanced hardware, software, and connectivity problems quickly.
  • Must have strong customer relations skills.
  • Must Pass a Background Check and Drug Screen.
  • Must possess, or be able to qualify for, a government security clearance.
  • Must be flexible to work any shift, nights and weekends
$11-$13 hour

Bonus Points:
  • Please list your harder requirements and "nice to haves" here. This section should be keyword-rich - i.e. please include the keywords you anticipate that job seekers will use to search for jobs on job boards.
Perks:
  • Please list anything that makes working for your company unique or special - i.e. Can people work from home, do you offer special benefits (company car, expense account, stock options, etc).

About this company
6 reviews