IT Helpdesk Analyst
J.E. Ranta Associates - Fitchburg, MA

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Our Cliernt is looking for IT Helpdesk phone support (2 positions) Previous proven HelpdeskCustomer Service experience required Windows XP and Office 2007 required Corporate iPhone with corp email sync very desirable WEB applications Oracle Applications BaaN Applications and Oracle EBS Application for customer support helpful HEAT software experience desirable All support is via telephone Must be clear spoken with a great phone presence Availability to work any 8 hour shift 0700am to 1000pm Do not expect any weekend requirements Previous IT experience very helpful May be asked to work tasks other the Helpdesk coverage Professional appearance "Windows XP" "Office 2007" "Phone support"