IT Helpdesk Specialist I
Imagine Learning - Provo, UT

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Imagine Learning is an educational software company that uses the power of imagination and technology to empower children all over the world. Ranked the 86th fastest-growing software company on the prestigious Inc. 5000 list in 2011, we’ve enjoyed year-over-year sustained revenue growth since our beginning in 2004. We work and play together—making videos, riding go-carts, playing foosball, and snacking. Our ping-pong tournaments are historic. For more information (and cool videos) about our culture and mission, check out .

The Helpdesk Technician is primarily responsible for providing Tier 1 local and remote support to Imagine Learning employees using Windows and Mac operating systems.


  • High school diploma or GED
  • CompTIA A+ certification or equivalent experience
  • CompTIA Network+ certification or equivalent experience
  • MCSA certification or equivalent experience
Required Knowledge
  • Basic troubleshooting of MS Office for Windows/Mac
  • Typical setup and networking for Windows/Mac
Required Experience
  • Six months’ prior experience in a helpdesk or technical support role
  • At least two years’ experience PC/Mac hardware and software troubleshooting experience
  • Experience troubleshooting network connectivity issues
  • Active Directory/Exchange administration experience preferred
  • Excellent communication skills via email, phone, and in-person
  • Excellent troubleshooting abilities
  • Customer service orientation
  • Self-starter, ability to prioritize the workload and not get frustrated with frequent interruptions
  • Eager to learn new technologies and applications