IT Manager, Systems Engineering
Republic Airways - Indianapolis, IN

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Reports to: IT Director, Infrastructure

Management position responsible for the strategic and tactical server and infrastructure systems environment maintained by a team of 8-12 system administrators and system engineers. The servers and infrastructure systems provide foundational services for mission-critical business applications and processing of data with outside partner organizations. This is a working manager position requiring a minimum 8-10 years of technical IT experience and experience in managing departmental teams and a wide degree of creativity and latitude is expected. Documentation and organizational skills are also required. The candidate will have a broad base of experience to provide guidance on best practices and implementation methods for servers, operating systems, storage, and backup systems.

Duties and Responsibilities Include but are not limited to:
  • Provide leadership for staff of 8-12 individuals including goal setting, management of vacation/sick time, schedule coordination, mentoring, and related manager HR functions.
  • Manage incident tickets with staff and customers to maintain satisfaction levels and closure per stated SLAs.
  • Representing the systems engineering group in planning, architecture, budget, status, and other meetings.
  • Reviewing and approving change requests and participation in change review meetings.
  • Maintain and track licensing compliance for operating systems, COTS, and other software.
  • Maintain and track status of hardware warranties.
  • Provide a single point of contact for non-standard department requests.
  • Obtain quotes on various hardware and software products from outside partners.
  • Manage the completion of project milestones and provide status upon request.
  • Create procedures and documentation for departmental functions.
  • Perform other administrative tasks as needed.
  • Respond to requests for information from internal and external auditors.
  • Manage partner and 3 rd party providers, both on-site and off-shore, and verify adherence to stated SLA ’s.
  • Establish departmental metrics and generate monthly reports on actual vs. goal.
  • Maintain availability of servers and infrastructure systems 24x7.
  • Maintain availability and monitoring of 500-600 business system servers including application, file, database and print servers and services including DNS, DHCP, Email, FTP, printing, drive storage, and Active Directory.
  • Provide point of contact for incident tickets escalated to tier 2/3 support to the Service Desk manager and other leadership within the IT department.
  • Represent systems engineering during critical situations.
  • Perform leadership and direction for problem management and root cause analysis.
  • Perform other operational support tasks as required to maintain infrastructure uptime.
  • Uphold PCI and SOX compliancy through patch management, policy adherence, and IT governance.
  • Lead or participate in multiple projects in accordance with corporate and departmental goals.
  • Perform strategic planning of infrastructure including road maps, system designs, cost, and time estimates.
  • Guide the design systems architecture based on developer or vendor-provided specifications and requirements.
  • Provide project management of server builds, patch management, and related project tasks.
  • Provide input and direction for annual budget to support business strategies.
  • Perform reviews of, and produce enhancements to approaches and processes for the department.
  • Build strategic partnerships and alliances with key partners.
  • Identify technical and/or financial opportunities for sever and infrastructure systems.
  • Evaluate potential application and risk of new technologies to determine organizational fit.
  • Create cost models for hosting and other infrastructure services.
  • Identify solutions to potential security risks.
  • Participate in the development of schedules, priorities, and determination of time lines and resources needed for new and ongoing projects.
  • Other responsibilities as assigned.
  • Oversees System Administrators, System Engineers (all levels), and any outsourced or contracted team members.
Required Education, Experience, and Qualifications:
  • High School Diploma or GED.
  • 8-10 years of IT management experience in a corporate environment.
  • Architectural level knowledge of server and infrastructure systems and components.
  • Extensive experience with multi-tier server architecture.
  • Windows MCSE certification or equivalent experience with demonstrated proficiency in implementing windows systems.
  • Understanding of ITIL concepts and roles.
  • Demonstrated written and verbal skills.
  • Excellent troubleshooting skills.
  • Flexibility of work hours.
  • Multitasking in a team environment.
  • Ability to delegate tasks and mentor staff.
  • Ability to make appropriate, independent decisions responsibly.
  • Must possess a high level of integrity and professionalism.
  • Must be able to operate standard office equipment, including PC, copier, fax machine, printer, multiple computer room facilities, telecommunication equipment rooms, satellite and microwave technologies, etc.
  • Moderate physical activity required by handling objects up to 75 pounds occasionally and/or up to 20 pounds frequently.

Republic Airways - 20 months ago - save job
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Many US airlines pledge allegiance to Republic Airways. The airline holding company's subsidiaries  Chautauqua Airlines, Republic...