IT Manager
Genesee & Wyoming Inc. - Columbus, OH

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Reporting to the Company's VP Finance, the IT Manager coordinates all general network activity with GWI IT, performs general hardware and software problem diagnosis, and provides direct end-user support to resolve desktop and laptop issues. The IT Manager participates in establishing and/or maintaining the Company's communications systems with coordination from GWI IT, operations personnel and third party providers. The IT Manager assists in developing the Company's IT Budget and proactively supports the Company's goals, objectives and strategies. The work is primarily of a technical nature but also requires strong customer service and communication skills in carrying out the following duties and responsibilities:

Coordinate IT budgeting and purchasing

Develop business cases for proposed IT projects or assets

Provide project management oversight to local system implementations

Manage local IT partner/vendor relationships, contracts and service

Oversee tape/media backup rotation and off-site storage

Participate on Corporate IT Team

Provide assistance and training on systems that are used (or could be used) by GWI employees to perform their jobs more effectively and efficiently

Support and maintain regional hardware, system software, desktop applications, etc.

Install approved software on personal computers (PCs), laptops and other end-user devices

Manage group membership for file shares

Troubleshoot PC network connectivity

Troubleshoot and support various hardware issues (PC, mouse, modem, monitor, CD's, etc.)

Rebuild PCs, laptops and other regional equipment

Assign assets, maintain spare equipment and dispose of old equipment

Reset network passwords

Support printer/scanner issues

Support cell phone requirements

Provide on-site assistance to GWI IT staff

Required Skills

Required Experience

Education Required: Associate's Degree in Information Technology; or 2 years related experience and/or training; or equivalent combination of education and experience.

Education Preferred: Bachelor's Degree; same as education required.

Related Experience Required: 2 years related experience.

Related Experience Preferred: 4 years related experience.

About this company
Genesee & Wyoming (GWI) once relied on the salt of the earth -- hauling salt on a 14-mile railroad for one customer. Now, however, the...