HOK is looking for an experienced IT Manager for its New York City office. Primary responsibilities include:
§ Oversees the daily performance of the information technology department.
§ Ensures Interacts with office management, design and production staff to address how technology can be best applied to practice issues.
§ Maintains current and accurate asset management records, including lease schedules and on-time return of expired assets.
§ Oversee local network implementation of network permissions model, network security patches, and other network-wide initiatives and policies.
§ Implements and maintains anti-virus, personal firewall, backup, archiving standards and other fundamental IT processes.
§ Monitors and maintains WAN and LAN operation, integrity and performance. Troubleshoots and corrects current and impending problems. Contacts technical service as required.
§ Responsible for network operations and procedures. Ensures policies and procedures are in place in assigned office(s).
§ Maintains all server hardware including performance and health. Troubleshoots and corrects current and impending problems.
§ Maintains all end user computer hardware including basic software applications. Troubleshoots and corrects current and impending problems.
§ Monitors and maintains VOIP, integrity and performance. Troubleshoots and corrects current and impending problems. Contact technical service as required.
§ Responsible for managing company cell phones, data cards, and other related equipment.
§ May supervise one or more IT Support Specialists. May be responsible for staff performance development.
§ Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
§ Participates in meetings with other IT Managers and Directors. Works closely to develop and implement firmwide IT standards and goals.
§ Performs duties of a Senior IT Support Specialist as needed.
§ May perform after-hour and weekend help desk functions.
§ May participate in interviewing professional staff.
§ Takes personal responsibility for fostering a green workplace through sustainable work practices.
Required qualifications for the IT Manager include:
§ Bachelor's degree in computer science, software engineering or related field required.
§ 7 plus years' work experience or an equivalent in education and experience required.
§ Previous supervisory experience preferred.
§ Previous experience with BMC Service Desk Express or similar system preferred.
§ Microsoft Certification preferred.
SKILLS & COMPETENCIES:
§ Advanced knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
§ Advanced knowledge of command languages for multiple processing platform system software and related peripheral equipment.
§ Advanced knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
§ Proficiency in Microsoft Outlook required.
§ Ability to set up and operate a variety of computer equipment.
§ Ability to work in a team environment and supervise others.
§ Ability to work efficiently, in an organized manner and with attention to detail.
§ Ability to communicate effectively regarding technical matters, both verbally and in writing.
HOK is an equal employment opportunity employer. Women and minorities are encouraged to apply.
HOK Group, Inc. - 23 months ago