JOB SUMMARY :|
Responsible for managing all IT functions, assets, and services provided to the NAFM and PF&T businesses (North America). Responsible for maintenance, deployment, and safeguarding of all Imerys standards and IT assets related to infrastructure, applications, data, and critical business information. Direct participation in performing audits, evaluating IT systems, data, and infrastructures, annual budgeting cycles, & ad hoc projects and analysis; participate directly and lead in the implementation of new procedures (continuous improvements) and systems used within the operations. Works closely with the IT Shared Services organization.
Four direct reports: Help desk support, application development and PLC programming and maintenance.
Approximately 600 users across the businesses and within multiple locations in Canada, the United States and Mexico.
Percentage of travel required: Approximately 20%
KEY TASKS AND RESPONSIBILITIES :
Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure.
Implements network security strategy as established by corporate standards.
Oversees the administration and maintenance of the company's infrastructure, and directs more junior innovators when necessary.
Manages and develops upgrades to the company's telephone system at the division level.
Oversees all telephone changes, including routing for seating assignments.
Training & Maintenance:
Oversees the administration and maintenance of computer stations and software for company training programs and provide additional support if necessary.
Insures proper administration and upkeep of software & hardware training programs.
Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
Works with project teams to help implement Internal Systems.
Help Desk Administration:
Oversees all help desk activities for the division locations in North America.
Responds to escalated help desk issues.
Oversees the administration and maintenance of our tracking software.
Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
Builds and maintains vendor relationships and manages the purchase of hardware and software products.
Coordinates with IT Shared Services for the purchasing of all software, hardware and other IT supplies at the regional level.
Ensures that company assets are maintained responsibly.
Conducts effective performance evaluations and mentors those with less experience through formal channels.
Helps team execute career development plans.
Seeks and participates in development opportunities above and beyond training required by Imerys.
Trains other innovators and clients through both formal and informal training programs.
Suggests areas for improvement in internal processes along with possible solutions.
Leads internal teams/task forces.
Approves team members' time and expense reports in a conscientious and timely manner.
Reviews the status reports of team members and addresses issues as appropriate.
Complies with and helps to enforce standard Imerys policies and procedures.
EDUCATION AND EXPERIENCE:
Education and Experience Minimum Requirements:
Bachelor’s degree in IT or equivalent technical degree.
Thorough understanding of Microsoft, SunSystems/IBM
Fluent in English; Spanish and French a plus.
Excellent MS Office Excel, Access, Word, & PowerPoint. Experience as Super-user or equivalent of ERP software in a manufacturing environment, working knowledge of Magnitude (or equivalent). Experience with MS Dynamics a plus.
5-7 years of experience in end user support and applications management, and minimum 5 years of experience in a management role.
Technical Minimum Requirements:
Lotus Notes, including administration of users, supporting remote users, supporting servers, etc.
Microsoft Office Professional installation, configuration, use, and support.
Microsoft Windows, all versions, including server.
Norton Antivirus, Corporate Edition.
Various protocols, including IPX and TCP/IP.
Advanced network troubleshooting.
Various network devices, including switches, hubs, routers, media converters, cabling, etc.
Various printers, print servers, etc.
Good working knowledge of telephone switches (PBX’s and VOIP).
Working knowledge and experience with ERP implementations and other major distributed systems (CRM, T&A systems, etc.).
Demonstrated application of project management methodologies.
KNOWLEDGE, SKILLS AND ABILITIES:
Leadership: Challenges others to develop as leaders while serving as a role model and mentor. Manages the development of the team by ensuring, when possible, that project tasks are in line with their career interests. Inspires coworkers to attain goals and pursue excellence. Identifies opportunities for improvement and makes constructive suggestions for change. Manages the process of innovative change effectively. Remains on the forefront of emerging industry practices.
Teamwork: Consistently acknowledges and appreciates each team member's contributions. Effectively utilizes each team member to his/her fullest potential. Motivates team to work together in the most efficient manner. Keeps track of lessons learned and shares those lessons with team members. Mitigates team conflict and communication problems. Plans and facilitates regular team activities outside of the office.
Client Management: Manages day-to-day internal client interaction. Sets and manages internal client expectations. Communicates effectively with internal clients to identify needs and evaluate alternative business solutions. Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
Management: Initiates and implements improvements in all areas of IT responsibility. Serves as main point of contact on all IT-related matters for the locations assigned. Responds/acts on upper-management direction. Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.
Working Manager: Hands-on manager that is able to take on tasks directly as well as balance with rational delegation to subordinates. Gets thing done.
Decision Making: Given the significant quantity of duties & responsibilities, meeting deadlines consistently and effective planning of assignment of responsibilities is required. Good judgment coupled with guidance from direct reports when considering alternatives and making timely decisions will be expected.
Reasoning Ability: Ability to logically, methodically, and expeditiously sort through multiple scenarios and options. Demonstrate ability to quickly adapt to situations.
Communication: Facilitates team meetings effectively. Holds regular status meetings with team. Keeps team well informed of changes within the organization and general news. Effectively communicates relevant IT-related information to superiors. Delivers engaging, informative, well-organized presentations. Resolves and/or escalates issues in a timely fashion. Understands how to communicate difficult/sensitive information tactfully. Relays relevant IT-related information to the company in a timely manner.
Supervision Received: Will interface to a great extent with the Operations, Sales, Customer Service, and Supply Chain Operations. However, the requirements of this position require someone who is highly motivated and capable of accomplishing assignments with minimal supervision.
Confidential Data: This position will be exposed to confidential information, financial results, product costs and selling prices, customer information, personnel information, etc. The highest level of integrity is expected and needed for this position. Anything less will be detrimental to the business.
Proactive: Strong business results orientation. Ability to partner with management to drive financial performance.
Other Skills: Ability to quickly turn data into well organized information/reports that allow sound and timely decision making. Must be hands-on in digging and sorting through the details.
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