If your objective is to come to work every day knowing that you will work on the most sophisticated issues of the day, Morgan Lewis is the place for you. We are an international law firm founded over 130 years ago, currently consisting of over 1,300 attorneys in 22 offices worldwide. Morgan Lewis is committed to five core values: Excellence, Commitment, Value, Integrity and Teamwork. Our values, combined with our substantial breadth and depth, have enabled us to achieve great success for our clients. We are supported in our efforts by over 1,500 dedicated professionals specializing in a variety of fields including Financial Services, Human Resources, Marketing, Information Technology, Secretarial, Word Processing, Facilities and General Services. We have continually adapted to meet the needs of a diverse client base and to maximize the opportunities available to our lawyers and staff. We have succeeded in attracting outstanding lawyers and staff because we provide interesting work, a supportive and collegial work environment, personal satisfaction and competitive compensation and benefits, while at the same time providing promising pathways for future career development and growth. We are proud of our organization and believe we have achieved our success through the dedication and talent of our lawyers and staff.
Morgan Lewis is seeking an IT User Support Manager to manage the day-to-day IT functions of the end-user computing environment in its Houston and Dallas offices. This environment consists primarily of users' workstations (desktops and laptops), printers, telephones, and mobile devices. Resident in Houston and reporting to a Regional Director, this position will serve as the liaison between the centralized Firm Information Technology Department (including the Help Desk), local office Information Technology staff, and end-users. Responsibilities include, but are not limited to: providing Level 2 support to the user community; assisting the end-users in understanding the proper application of technology; participating in and providing support for Firm IT initiatives; managing and allocating assets; marketing technology services to the end-user community; balancing the IT team's workflow; managing, developing, and reviewing IT personnel; and ensuring compliance with firm and IT policies and procedures. Ensures client service and satisfaction are attained in all areas of the position. Occasional travel between offices is required.
Equivalent combination of education and experience will be considered.
The successful candidate will have demonstrated leadership skills, strong analytical and problem-solving skills, excellent communication skills, the ability to work in a team-oriented, collaborative environment, a strong service orientation, demonstrated success in project management, a thorough understanding of current technology issues, and the ability to deal effectively with differing opinions and personalities at all levels within the firm. A minimum of ten years directly related experience, including at least three in a supervisory or leadership role is required. A Bachelor's degree in Computer Science, Management Information Systems, or related field and demonstrated success in a mid to large size professional services organization strongly preferred.
Equal Opportunity Employer. M/F/D/V
RESPOND HERE! Respond immediately by accessing the following
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hiring authority for this position. Access the online response form at:
http://sh.webhire.com/servlet/resp/rf?jobid=2620266&boardid=749
Monster - 12 months ago
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