IT Manager
Soboba - San Jacinto, CA

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DESCRIPTION

The Manager's role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the Soboba Tribal Administration. This individual will assist the Director of IT in planning, coordination, direction, and design of IT-related activities of the Tribe, as well as provide administrative direction and support for daily operational actives of the IT Department. The IT Manager will work closely with Director of IT to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This person will also define and implement IT policies, procedures, and best practices.

DUTIES

  • Oversee and monitor technical status of systems, data feeds, and batch processes.
  • Establish and maintain operational requirements as identified by tribe requirements, IT Administrators ensuring the proper execution of security requirements.
  • Ensure that pro-active system and application maintenance activities occur on schedule.
  • Develop and maintain detailed standard operating procedures dealing with operational requirements for managing IT systems and applications.
  • React quickly and competently to identify, track, document and resolve all escalated issues.
  • Ensure that software patches and security updates are applied as required.
  • Communicates with all departments on specific needs and/or problems, and acts as a liaison between technicians, vendors and management.
  • Develop requirements for system support tools and automation to enhance technology operations functions.
  • Accountable for operational and strategic metrics that drive overall operational effectiveness as directed by Director of IT.
  • Responsible for subordinate reviews and personnel acquisition forms and disciplinary action forms.
  • Prepare and submit a weekly report of accomplishments and goals to Director of IT.
  • Works with the Director of IT to implement and manage an effective information technology plan for the property and to ensure that operations are maintained within budgetary constraints.
  • Assists in the Director of IT in reviews and analyzes activities, costs, operations and forecast data, to determine departmental progress toward stated goals and objectives.
  • Ensures compliance with all appropriate Tribal, federal, state, and local laws and regulations, as applicable.
  • Exercises staff supervision to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives.
  • Meets with subordinate supervisors to discuss proposed changes in hardware/software, progress of work, resolve problems, and ensure that standards for quality and quantity of work are met.
  • Adjusts hours of work, priorities, and staff assignments to ensure efficient operation, based on current work load.
  • Required to respond to support calls for any network or system issues occurring after normal business hours in timely manner.
  • Other duties as assigned.
QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Strong technical knowledge of network and PC operating systems, network hardware, protocols, applications, and IT infrastructure.
  • Extensive knowledge of data processing, hardware platforms, and enterprise software applications.
  • Experience in the development and implementation of standards, procedures, and guidelines to support operational processes.
  • Ability to deal effectively with all staff members exercising tact, diplomacy and patience at all times.
  • Must have excellent verbal and written communication skills in order to promote positive and professional image.
  • Proven leadership and interpersonal skills.
  • Highly self-motivated and directed; able to work effectively in team-oriented collaborative environments.
  • Proven analytical and problem-solving abilities.
  • Must be able to prioritize and to work in a high-pressure environment.
REQUIRED

  • A current California Drivers License.
  • Ability to obtain and maintain appropriate level of licensure from the Gaming Commission for interaction with the casino.
  • All applicants are required to complete the pre-screen Background Clearance and Drug Testing.
  • Native American preferable and an Equal Opportunity Employer.
EDUCATION/EXPERIENCE

  • Bachelor's degree (B. A.) from four-year college or university preferred; or three to five years related experience and/or training; or equivalent combination of education and experience.
  • High School Diploma or GED equivalent required.
  • Oversee and monitor technical status of systems, data feeds, and batch processes.
  • Establish and maintain operational requirements as identified by tribe requirements, IT Administrators ensuring the proper execution of security requirements.
  • Ensure that pro-active system and application maintenance activities occur on schedule.
  • Develop and maintain detailed standard operating procedures dealing with operational requirements for managing IT systems and applications.
  • React quickly and competently to identify, track, document and resolve all escalated issues.
  • Ensure that software patches and security updates are applied as required.
  • Communicates with all departments on specific needs and/or problems, and acts as a liaison between technicians, vendors and management.
  • Develop requirements for system support tools and automation to enhance technology operations functions.
  • Accountable for operational and strategic metrics that drive overall operational effectiveness as directed by Director of IT.
  • Responsible for subordinate reviews and personnel acquisition forms and disciplinary action forms.
  • Prepare and submit a weekly report of accomplishments and goals to Director of IT.
  • Works with the Director of IT to implement and manage an effective information technology plan for the property and to ensure that operations are maintained within budgetary constraints.
  • Assists in the Director of IT in reviews and analyzes activities, costs, operations and forecast data, to determine departmental progress toward stated goals and objectives.
  • Ensures compliance with all appropriate Tribal, federal, state, and local laws and regulations, as applicable.
  • Exercises staff supervision to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives.
  • Meets with subordinate supervisors to discuss proposed changes in hardware/software, progress of work, resolve problems, and ensure that standards for quality and quantity of work are met.
  • Adjusts hours of work, priorities, and staff assignments to ensure efficient operation, based on current work load.
  • Required to respond to support calls for any network or system issues occurring after normal business hours in timely manner.
  • Other duties as assigned.

Soboba - 18 months ago - save job - block
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