IT Network Consultant
NorthShore Resources, Inc. - Saint Paul, MN

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NorthShore Resources, Inc. is seeking an IT Network Consultant to join our growing team! This project is located in the beautiful Twin Cities.

Duties will include:
  • Documenting all tasks performed to offer a transparent look at activities performed regarding user access offering accountability, address access requests in a timely manner and provide superior customer service on each issue.
  • Process access requests submitted through the BMC Remedy ticketing system and IAM SharePoint sites; however this may also include via telephone, email, or walk-up requests.
  • Operate using best practices for on- boarding, modification and termination of user accounts in various platforms
  • Adhere to company's Information Security Policies, standards, and best practice methods to accomplish daily tasks
  • Audit/report on multiple applications to ensure compliance to standards and Service Level Agreements
  • Follow workflow concepts to provide a standard, enterprise-wide provisioning and de-provisioning of identities within the organization
  • Adapt to a rapidly changing process based work environment
  • Audit and maintain user profiles associated with various systems
  • Works with application and business owners to develop effective and efficient provisioning processes and/or improve existing processes
  • Responsibly utilizes privileged access to execute job functions in accordance with policies and procedures
  • Document steps taken to resolve issues
  • Keep procedural documentation up-to-date
  • Performs related functions and responsibilities, on occasion, as assigned or required.
General Qualifications:
  • A minimum of 2 years of providing access management or related IT service-level experience. Working knowledge and experience of systems, development, network and security technologies
  • Ability to consistently process at least 40 access requests per day
  • Understanding of ticket resolution processes in BMC Remedy
  • Understanding of working with list items in Microsoft SharePoint sites
  • Understanding of Microsoft Active Directory and Exchange user account data, account setup and account disablement processes
  • Knowledgeable and experienced in current Microsoft Windows client architecture and working
Knowledge of the following applications:
  • Microsoft suite of applications,
  • Remote control software (including RDP and Citrix),
  • UNIX/Linux user account administration,
  • General understanding of at least 4 of the following applications and/or processes:
  • Webex user account management
  • Siebel user account management
  • MFG/Pro user account management
  • UNIX user account management
  • Granting and removing user access to Active Directory security groups
  • Setting up new, or changing access permissions to Microsoft Exchange 2010 shared mailboxes and distribution lists

About this company
Founded in April 2000, NorthShore Resources is a leading provider of Information Technology consulting services. Centrally located in...