The IT Network Services Manager is responsible for managing the performance of the Aviation core network, server and telecom infrastructure. Manage all of the network elements necessary to secure corporate systems against unauthorized access. Configures network systems for operational deployment and assists management in developing overall network security policy for the organization. Monitors server and firewall logs and makes configuration modifications as required. Duties include, but are not limited to: auditing data submitted from all offices; developing and managing employees and systems in order to provide a high available network infrastructure. Stay abreast of the latest network security technology to insure against any breach of customer privacy, confidential information and system availability.
Examples Of Essential Duties:
Directs oversight and supervision of the Aviation network design and install and network operational center. Coaches and develops team members.
Plans new programming projects with staff to solve City user problems. Provides hardware standards, process and process, and is the owner of the Change Management process and review.
Mentors engineers on best practices, methodologies and design techniques. Provides overall program management support for all network hardware system to include functional and technical conditions; resolution of issues; end-user training and change management. Provides day-to-day operational control, tracks network performance, business plan objectives, manages risks and approves project deliverables.
Manages and directs staff in the planning, development and maintenance of the department's information systems infrastructure, including long range planning and budgeting. Primary areas of responsibility include: Local and wide area data networks, voice networks, operating systems, Internet services, electronic mail, and computer operations. Coordinates activities with managers from both administrative and instructional areas.
Works closely with management to develop and implement long-range telecommunications and data center plans for Aviation systems. Develop strategic and tactical plans to facilitate and coordinate the delivery of technical services. Ensures acceptable levels of performance in networked systems. Conducts capacity planning, initiate, and perform maintenance measures as required relative to current and future activities.
Develop plans, procedures, and activities to support business recovery when problems occur including backup and restoration procedures, vendor agreements, spare parts, data retention, and restoration planning. Oversee the development of technical specifications for IT related Requests for Proposal (RFP) and Invitation for Bid (ITB) related to the network and hardware infrastructure, data center and Aviation telecom.
Manage the network operation center activities that keep the network infrastructure running reliably. Provide oversight and management for monitoring and managing the network infrastructure equipment and Aviation application systems. Communicates project status, technology direction and network health to senior management. Researches and evaluates new technologies coming to market and their potential application to strategies and business plans.
Knowledge of functional and technical integration and technical and business awareness; business requirements, processes and procedures; proper implementation and how systems work; management principles and execution strategies; network operational center management; design drawing for network infrastructure; legal, financial and human resources terminology.
Skills in negotiating and closing financial deals for large multi-million dollar IT projects; excellent project planning and management; leading a team of hardware and network engineers from design stage to installation; configuration and troubleshooting; listening and communicating exceptionally to effectively convey information verbally and in writing; analytical thinking with demonstrated talent for identifying, scrutinizing, improving and streamlining complex work processes.
Ability to: bridge business needs and technology to provide productive solutions; establish maintenance and support contracts for infrastructure components such as hardware; make effective technology presentations and IT campaigns; lead cross-functional teams including infrastructure, hardware, and operations; adapt to changing organizational culture, business needs and emerging technologies; work flexibly within dynamic team environments with little or no supervision; write and review hardware/network requirement, functional specifications and technical design documents.
Minimum Qualifications – Education and Experience
Bachelor's degree in project/public administration, software engineering, computer information systems, management, civil engineering, environmental engineering or related field. 5-8 years' of related experience in areas such as programming or information technology is required.
Preferred Education and Experience
Master's or Juris Doctorate degree in; project/public administration, software engineering, computer information systems, management, civil engineering, environmental engineering, law or closely related field and 10 years' of experience in programming, software engineering, information technology, project planning and administration or related area is preferred (equivalent professional experience may be considered for substitution for the required degree on an exception basis).
The City of Atlanta is an equal opportunity employer.