IT OPERATIONS SUPERVISOR
Pekin Insurance - Pekin, IL

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After nearly a century of protecting people and building futures, Pekin Insurance is dedicated to go beyond. Beyond the expected®. Our rule is golden: Give our customers what we would want ourselves. Give them service that goes the extra mile and products that meet both today’s need as well as tomorrow’s. Give our customers the financial stability that provides what we all want in today’s world: peace of mind.

Pekin Insurance is one of the top Property & Casualty insurance companies in the United States and ranks 111th out of 3,000 companies which puts us in the top 4% of Property & Casualty insurance companies in the nation. Pekin Insurance also ranks 140th out of 900 Life insurance companies in the nation—making Pekin Life in the top 16%. In the Midwest, Pekin Insurance boasts more than 850,000 policyholders and offers a broad portfolio of products sold by an independent agency force.
Our over 700 Home Office and Service Office employees lead by example in a team-effort environment where each member takes part in the decision-making process, while remaining committed to going Beyond the expected® in all their endeavors.
For more information, visit www.pekininsurance.com
IT Operations Supervisor

Position Objective:
This role is responsible for guiding and overseeing the IT Operations staff. This position will manage day-to-day operations of the computer operations domain, ensures production levels are preserved according to service level agreements, schedules occasions for setting up of new hardware with personnel and vendors. The most important skills for the job of computer operator supervisor are related to solid communication skills, leadership abilities, outstanding record keeping familiarity, capability to control diverse computer software and operating system skills. The supervisor should always be ready to resolve computer problems and he should be able to give oral and written instruction when needed, mostly in tight deadlines.

Job Duties and Responsibilities:
• Manage staff to accomplish goals in a timely, cost-effective manner
• Accountable for completion of nightly application system run and associated backups
o Resolution of incidents off shift (phone calls/logging in)
o Receiving calls, make adjudication on solutions
o Accountable for company data backups
o Evaluate accessibility of company systems
• Assess skill set of the Operations team and develop appropriate training and education plans for each member
• Conduct performance appraisals for members of the Computer Operations staff
• Conduct semi-annual one-on-one meetings with Operations team members to discuss performance
• Assess the effectiveness of the Computer Operations processes and deliverables and authorize changes to make them more effective
• Ensure Computer Operations processes are aligned with the ITIL Framework
• Approve all procedures and standards related to the Computer Operations area
• Authorize actions to be taken to realign initiatives with the Enterprise Strategy
• Accountable for maintenance of computer center software and hardware
• Assess skill set of the Computer Operations staff
• Oversee the communication of information with Senior Management
• Develop a collaborative relationship with other departments and areas
Education/Skills and Experience:
• H.S. Diploma required (Bachelors or Associates degree would be preferred)
• Experience in managing people
• Experience in a computer center operations environment preferred
• Experience with mainframe computer systems preferred
Working Conditions:
• This job is generally conducted in normal office environment
• On-going training and education will be required and travel may be required
Physical Requirements:
• This job is generally performed sitting at a desk working on a computer
• The incumbent will be required to sit for long periods of time at a computer
• The incumbent will be required to use their hands to handle, control or feel objects, tools or controls
Benefits Include:
• Health, Dental & Vision Plan
• 401(k) with Company Match
• Flexible Spending Account
• Tuition Reimbursement
• Vacation Time and Paid Holiday
• Life Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Employee Discounts on Auto and Homeowners policies
• On-Site Café

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WE SELL PROTECTION AND HELP BUILD FUTURES. AT PEKIN INSURANCE, WE PROVIDE PEACE OF MIND AND LONG-TERM SECURITY FOR OUR POLICYHOLDERS,...