Summary: IT Ops Support Administrator Jr is responsible for first level support of all fulfillment technology systems.|
Essential Duties and Responsibilities:
Configure and maintain all IT related devices and inventory in fulfillment, including, but not limited to, workstations, network devices, pick lights, inline scanners, and line controllers
Maintain network devices in fulfillment, including scanners, printers, and workstations
Monitor all IT related inventories in distribution, including print cartridges, print stock (such as receiving labels), and maintenance kits
Provide IT support to fulfillment center, generally during nights and weekends
Effectively communicate with hardware and software providers to ensure support in the post go-live environment
Assist with Call Center related issues
Assist other Team members with duties as directed by Team Lead/Director.
Effectively communicate with fulfillment personnel
Perform daily data verification to ensure all warehouse systems are in sync and data is properly maintained, including inventory and order related transactions
Provide front line support for WMS and WCS solutions deployed in the fulfillment center
Execute SQL scripts and perform data analysis on resulting data
Collaborate with IT Operations Business Analysts to enhance existing systems and develop and test new systems designed to improve operations within the distribution center
Working knowledge of basic networking protocol, including wireless security
Expertise with Windows desktop support
Familiarity with SQL Server scripts and ad hoc queries
Wireless and Wired network support of Cisco Devices
Experience or knowledge of Virtualization platforms such as VMware a plus
Experience or knowledge of Virtualization platforms such as VMware VDI a plus
Windows Server 2003/2008/2012
Windows Desktop Operating systems
Wyse Thin Clients
Complexity of Work: Moderately routine, general policies applied. Some decision making required.
High school diploma
1 3 years technical support experience
Knowledge, Skills and Abilities:
Considerable knowledge of modern office practices and office management
Considerable knowledge of business English, spelling, grammar and math
Considerable knowledge of computer, media, phone, peripheral office equipment and word processing software such as MS Office, etc
Skill in handling multiple tasks at one time and able to prioritize accordingly
Skill in dealing with difficult clients or customers
Skill in conflict resolution
Ability to keep accurate records
Ability to communicate effectively, both verbal and written
Ability to maintain confidentiality
Ability to work independently on complex and confidential tasks
Ability to handle stressful situations
Ability to establish and maintain effective working relationships with employees, contacts, public, etc.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel objects, tools or controls, frequently talk or hear, reach with hands and arms occasionally required to stand, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include: close vision.