The position involves the installation and support of personal computer (PC) systems, networks and related equipment, print servers, and printers.
This position reports to the IT PC Support Supervisor .
1. Desktop and laptop installations and imaging, including defined security products. Updating of desktop and laptop images to ensure correct installations and implementations. Image updating and solution management.
2. Provide Level 1 support on desktop, laptop, PDA, printers, and related system issues. Analyze issues, provide diagnoses and repair or upgrade systems, or sub-systems, as required to support ARUP.
3. Provide assistance on software installation, both internally developed and third party software, basic troubleshooting and user administration.
4. Troubleshoot all electronic devices and have a good understanding of troubleshooting techniques, including system internal knowledge and repair.
5. Active management and documentation of Helpdesk requests. Track and complete open helpdesk incidents in order to provide first class support and timely service to the user-base.
6. Support LIS hardware and associated printers. Assist in repairing and troubleshooting of LIS user and printer connectivity.
7. Provide instruction, one-on-one/group training to PC system users.
8. Ensure department and system moves are completed in a timely manner by coordinating with the moving department and other IT groups. This includes PCs, monitors, printers, and other system devices.
9. Perform other duties as assigned.
· High school diploma or equivalent
· Bachelor’s degree
· A+ certification
Minimum Experience/Skills required
· Two years of experience in PC system operation and maintenance
· Installation, configuration, and trouble shooting of printers
· Six Months building Intel based computer systems
· Knowledge of computer network operation
Physical and other requirements
· Regular and reliable attendance
· Excellent customer service skills
· Self-motivated and intuitive
· Excellent computer troubleshooting skills to address the unit (motherboard, powers supply, hard drive, DVD drive, I/O operation (NIC, serial, parallel, USB)) and system level components, Windows Operating System installation and support
· Communicate technical information to non-technical customers, orally and in writing
· Work independently, as well as in a group environment with peers/clients
· Schedule, plan, and develop plans and procedures for a changing environment
· Detail oriented
· Must be able to lift 40 pounds
· Ability to work well with others
· Ability to work long hours or overtime as needed
· Ability to sit and/or stand for extensive periods of time
· Ability to communicate effectively in English, both written and verbal
· Fine motor coordination
· Good visual acuity
Ability to organize work, to meet deadlines, and to work under stressful conditions
ARUP Laboratories - 10 months ago
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