IT Process Management
Elavon, Inc. - Atlanta, GA

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The overarching goal of IT Process Management is to increase the stability, effectiveness, and efficiency of technology service delivery. The results are demonstrated through critical improvements in throughput, transparency and quality.

The IT Processes Manager’s key responsibilities include:

Create a sustainable, measureable IT environment to facilitate performance improvements using frameworks such as; COBIT, ITIL, SOX, and PCI, etc.


Collaborate with PMO Process office to define, document and implement a comprehensive and consolidated SDLC, incorporating best practices in release management


Design, document and communicate IT measurement objectives and identify opportunities for more efficient and effective IT Processes


Champion IT best practices in a high-volume, dynamic environment


Manage periodic performance assessment reviews with Business and IT Leadership


Lead the IT Risk Self-Assessments program


Proactively lead application teams through self-audit exercises and address deficiencies


Participate in identification and implementation of tools that improve documentation, controllership, audit responses, and IT readiness.


Manage IT Governance Initiatives and conformance to Elavon’s IT processes


Interact with business groups to educate on IT

systems and processes are leveraged and

how they can be improved to better

meet business needs


Create a culture of continuous process improvement in IT


Minimum Qualifications


7+ years experience analyzing information and driving resolution


5+ years experience interpreting and supporting IT and Business Processes


3+ years of project management/team management experience with demonstrated ability to track and manage numerous parallel activities


3-5 years, strong demonstration of expert knowledge of Software Development processes


Ability to work efficiently and independently with minimal supervision (i.e., self-motivated and willing to stretch to meet important deadlines.)


Outstanding communication and facilitation skills


Proven ability to work cross-functionally


Ability to manage expectations of the business, team members, management, and external groups.


Bachelor's or Master Degree with 7+ years IT related experience.

Professional certification in one of the following; CISSP, CISA, CGEIT,CRISC, PMP, PgPM, CBA or equivalent is highly desired.


Information Technology

Primary Location



1st - Daytime

Average Hours Per Week


Elavon, Inc. - 2 years ago - save job - block
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