Job Title |
IT Product Manager
Job Requisition ID
Ofc of Information Technology
153080:OIT: R-WIT Central Operations
Minimum Hourly $
Midpoint Hourly $
Minimum Annual $
Midpoint Annual $
JOB DESCRIPTION: Researches, defines, prioritizes and documents product requirements, user stories and design for feature enhancements for existing and new application modules while considering the needs of existing customers, competitive market offerings and our overall company strategy. Takes ownership and manages assigned product through all phases of product life cycle. Drives the process of working with and prioritizes inputs from multiple constituents including customers, professional services consultants, support personnel, sales, and development. Documents defined requirements, user stories, mock-ups/design on in-house Wiki as the source of detailed requirements for development, Q/A and documentation. Communicates and coordinates with constituents on proposed solutions, status and timeline for delivery. Delivers internal and external product training on new feature enhancements or modules. Participates in speaking engagements or product demonstrations as needed. Manages the defect resolution process including project management, requirements gathering and testing and customer communication throughout the release. Serves as a product expert, and understands the market and user workflow. Collaborates with IT staff to deliver solutions to meet end user and market needs. Monitors performance of solutions through metrics including customer satisfaction surveys. Identifies enhancements and owns the product backlog. Understands market trends and technology advancements; Incorporates knowledge into product plans. Conceptualizes new products or features for development based on customer awareness and/or research. Contributes to the strategic and operational planning for the solutions team. Maintains vendor relationship management with OTS products to ensure an accurate understanding of the product roadmap and upgrade schedule. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS: Bachelor's degree in business, marketing or related field and three years of product management, business analysis, business relationship management and software development experience OR an equivalent combination of education, training and experience. Master's degree in business preferred. Strong knowledge of operating systems, databases, and application layer technologies support to troubleshooting and identify issues. Demonstrated ability to collaborate with and influence others, resolve conflicts, and lead a Product Delivery Team. Demonstrates advanced level proficiency in MS-Office including MS-Word, MS-Excel, MS-PowerPoint and MS-Project Server.
The position is responsible for the overall management of products within a specific domain area. Key responsibilities include defining the product services, establishing the roadmap, coordinating upgrades and functional releases, building a community of users, and enabling a customer-oriented service that will be valuable to the Emory Community.
The person in this position will be required to understand the current and anticipated uses of the product(s) and document requirements and user stories that will help influence the roadmap and product design.
The individual will also be responsible for establishing positive and collaborative relationships with the Emory Community to understand current and anticipated uses of the product. S/he will provide introductory presentations, training, and meet individually to provide consultation on the product and its capacities as well as provide guidance on potential other solutions that might meet the individual needs.
In addition, the individual will coordinate outstanding issues and serve as the subject matter expert to address defects, functionality gaps, and support issues. S/he will work to facilitate the transfer of knowledge and information through the community through online documentation, frequently asked questions, and other online videos.
This position involves: