IT Project Manager, Business Systems
Information Technology (IT) - New York, NY

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Role Purpose
The Project Manager will be the IT representative for a systems support team servicing Asset Management, Labor & Resource Scheduling, Facility Services, EHS, Security and Crisis Management functions within NBCUniversal

• Serve as the primary IT point of contact for various NBCUniversal business areas throughout the organization
• Manage application development through the systems development life cycle from initiation through closure
• Document business processes & requirements for new and existing software development efforts
• Document intersystem and technical requirements and data flows
• Create use cases, storyboards and user experience simulations
• Facilitate and manage application outage management processes including software and hardware troubleshooting towards resolution
• Provide ongoing engagement and communications to business and IT management
• Manage and monitor multiple application interfaces, including success and failure email notifications, and take corrective action as required
• Provide project management and manage project communications according to PMI and NBCUniversal processes
• Develop and deliver presentations to executive, business stakeholders and IT Management
• Generate and analyze quality metrics and reports for business and IT Management
• Conduct cost benefit analysis for project initiatives
• Ensure the quality of services and solutions to application user base, other application owners and IT technical teams
• Manage ongoing process improvement initiatives
• Formulate tactical plans and strategic roadmaps in support of business and IT needs
• Participate in industry events and interact with subject matter experts to understand emerging technologies
• Partner with other technology groups within NBCUniversal to identify relevant products and services
• Collaborate with other IT and technology groups to identify achievable solutions, manage scope and project budgets
• Liaise with IT leaders outside of internal department providing technology services to various business functions throughout NBCUniversal
• Assess and arrange for ongoing training of application user base
• Be an advocate for business partners servicing different functions throughout NBCUniversal; Asset Management; Facility Services; Labor and Resource Scheduling; EHS; Security and Crisis Management, Cable
• Promote lean business and IT processes
Basic Qualifications
• Bachelor’s degree and minimum 3 years relevant work experience in an Information Technology function
• Minimum 3 years work experience in project management of software solutions
• Minimum 3 years work experience in business consulting, or technical support role
• Ability to travel 10%, including overnight stays
• Must be willing to work onsite at group’s New York offices
• Must be willing to work nights and weekends as part of ongoing business support, as needed
Eligibility Requirements
• Interested candidates must submit a resume/CV through to be considered
• Must be willing to work in New York, NY
• Must be willing to take a drug test and submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
Desired Characteristics
• Media Entertainment industry experience strongly desired
• Work experience in either a business consulting or technology services in the Media Entertainment industry
• Work experience managing labor scheduling, financial or payroll systems
• Excellent written and verbal communication skills and ability to interface and influence at all levels in the organization
• Strong Time Management skills to address issues and complete assigned tasks in set deadline
• Working knowledge of Waterfall, Agile, Scrum or Rapid Development processes
• Ability to communicate effectively to business and technical teams
• Demonstrated ability to prioritize and handle multiple projects and initiatives
• Demonstrated negotiation and problem resolution skills
• Experience with managing technical solutions vendors
• Experience with software and load testing processes
• Experience/familiarity with digital media concepts: encoding, transcoding, streaming, rights management, watermarking, media formats, media transfer technologies, etc.
• Familiarity with Labor and Resource Scheduling; Asset Management; Security & Crisis Management; Cable; and Facility Services systems and concepts
• Knowledge of production/post-production workflows (Scripted & Reality)
• Familiarity with enterprise system rollouts
• Demonstrates Executive Presence
• Ability to think analytically, strategically, not just tactically
• Ability to estimate project effort and maintain project budgets
• Ability to generate and review Statement of Work (SOW) documents and software agreements
• Ability to generate and manage: status reports, meeting minutes, and change or outage notifications
• Ability to manage multiple applications servicing different functional areas
• Ability to analyze and review service level agreements reports and service quality
• Proven ability to manage a software development virtual, offshore, and onsite teams
• GE or NBCUniversal IMLP graduate
• Six Sigma or equivalent methodology experience
• Technical skills: SQL Server, Oracle, Java, .NET, JBOSS, Mobile devices, IIS
• Technical toolsets: Rational tools, SharePoint, MS Project, Visio, Office, Project and Portfolio Management (PPM)