IT Radio Communications Supervisor
City of Garland - Garland, TX

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Responsible for acting in a supervisory capacity overseeing the installation and maintenance of all electronic and specialty equipment installed in city vehicles. Also responsible for directly maintaining the department’s asset inventory log, as well as developing a training plan and instructing the IT Communications Installation Technicians and acting as a backup resource for the Radio System’s division

Essential Job Functions

  • Supervise the installation, maintenance, troubleshooting and repairs of specific electronic and specialty devices in City vehicles. Schedule installations for all City vehicles and adjust manpower accordingly.
  • Manage staff technicians in the Radio Shop for training, development, retention, etc.
  • Evaluate staff performance, assess training needs and develop improvements to workflow.
  • Review shop work orders in Service Desk System. Manage the quality of work performed by all installation technicians to ensure satisfactory and timely completion following the ITIL process.
  • Ensure all shop work orders are completed in timely and professional manner. Perform quality assurance inspections on completed work to ensure that the installation is completed in compliance with established standards.
  • Maintain working relationships with vendors. Orders all shop supplies.
  • Prepare purchase orders and requisitions on equipment as needed. Maintain files and records for all equipment inventory.
  • Research and review all new technologies, makes final recommendations for purchases.
  • Assist in preparing and monitoring Communications shop budget.
  • Provide assistance to radio technicians when needed.
  • May participate in on-call support after-hours, weekends and holidays as needed.


  • Preferred Knowledge - Abilities & Skills

    Education/ Experience
    • Associate’s degree with a focus on information systems, radio systems or similar field of study
    • 2-4 years experience with installing and repairing mobile equipment
    • 1-2 years experience in a supervisory role with formal training
    • Experience scheduling work in a service department environment
    • Experience with customer service and developing vendor relationships
    Knowledge, Skills & Abilities
    • Considerable knowledge of communication hardware
    • Considerable knowledge of 12-volt electronics and usage
    • Skill in advising a team of employees
    • Skill in understanding and analyzing prevalent issues
    • Skill in custom installation and fabrication of 12-volt electronic systems
    • Ability to work in service garage atmosphere
    Licenses & Certifications 

    Valid Class C Texas driver's license 
    MECP Basic preferred, not required 
    Certified Electronics Technician (CET) Associate-Level or the ability to obtain within 2 year of hire 
    General Radiotelephone Operator License (GROL) or the ability to obtain within 1 year of hire 
    Certified Welder preferred, not required

    Physical Tasks & Working Conditions

    The incumbent works in a shop environment; occasional exposure to unpleasant environmental conditions and/or hazards. There is an occasional need for outside work. The position requires that the employee be able to lift 50 pounds, work in close/cramped areas, dusty conditions, low-light conditions and be able to sit, stand, kneel, crouch and bend for moderate periods of time. The employee must be able to use fingers to feel and have sufficient dexterity to sort and hold small wires, connect punch-downs and install small connectors into sockets. The employee must be able to discern a broad spectrum of colors used in electronic cabling.

    Competencies

    Customer Focus
    Decision Making/Judgment
    Managing Conflict
    People Development
    People Management
    Planning
    Quality
    Results Focus

    Minimum Education & Work Experience 

    Two-year college degree 
    4 years related experience 
    2 year in a leadership or supervisory role 
    General Radiotelephone Operator License (GROL) required or the ability to obtain within 1 year of hire 
    Emergency Vehicle Technician (EVT) Law Enforcement Vehicle Technician Certification required or the ability to obtain within six months of hire 
    Basic DC circuit fundamentals theory and installation
    Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

    City of Garland - 23 months ago - save job
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