IT Service Desk Operator
ABC Financial Services, Inc. - North Little Rock, AR

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Are you ready to get your foot in the door with a great company? This Service Desk Operator opening is an excellent opportunity to join a growing team in a stable, successful company that is experiencing extraordinary growth!

In addition to great growth opportunity, ABC Financial offers competitive pay, PTO, and benefits package; including medical, dental, vision, HSA, AD&D, STD, LTD, life insurance, and 401(k)

Our Service Desk Operator is responsible for answering the service desk help line, initiating trouble tickets and serving as the first line support to resolve basic computer issues and system access problems.
  • Answers the service desk phone line.
  • Troubleshoots employees’ desktop and/or software
  • Provides regular call ticket reports and status updates to management.
  • Assists with the inventory, installation and support of new hardware and software.
  • Provides technical support to users with varied levels of IT knowledge.
  • Provides a wide range of support activities ranging from critical system outages to forgotten passwords and seeks out ways to minimize repeat occurrences.
  • Documents technical troubleshooting steps and problem resolutions.

This Operator has:
  • Strongly developed analytical and troubleshooting skills
  • Strong communication skills
  • Intermediate knowledge and experience with Microsoft Windows and Microsoft Office
  • Basic knowledge and experience with PC hardware and general software set up
  • An ability to work afterhours and on weekends when needed.
  • A High School Diploma and, possibly, an Associate’s Degree in a computer discipline

ABC Financial Services, Inc. - 13 months ago - save job - copy to clipboard - block
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