IT Service Desk Specialist
Koch Business Solutions, LP - Wichita, KS

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Koch Business Solutions, LP is the centralized shared service company that provides assistance with information technology, human resources, finance and accounting, and facilities management for many global businesses of Koch Industries, Inc., one of the largest private companies in America. Koch companies, such as Georgia-Pacific and INVISTA, employ about 60,000 people with a presence in 60 countries and manufacture popular brands such as Quilted Northern® and Angel Soft® bath tissue, Brawny® paper towels, Dixie® brand tabletop products, as well as own brands including LYCRA® fiber, STAINMASTER® carpet and more. This diverse variety of businesses and their evolving demands create an inspiring work environment and incredible potential for long-term career opportunities. To learn more about Koch Business Solutions
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      Job Description:
      • Ensures customers receive immediate and high quality customer service
        • Receives customer requests via ACD calls, automated ticket generation, voicemails, and personal visits
        • Registers all requests through a call tracking tool
      • Performs first responder duties
        • Utilizes approved knowledge tools to resolve or escalate requests
        • Gathers required information to ensure efficient transition to 2nd level specialists, business IT partners or service owners
        • Manages the communication of status updates to customers
        • Ensures all requests/tickets are properly documented
      Work Experience/ Skills Required: · One year experience in a IT technician or IT customer support role OR Bachelor’s degree in MIS/CIS related field
      · Excellent customer services and phone skills
      · Excellent communication and organizational skills
      · Organized approach to problem solving and performing research
      Work Experience/ Skills Preferred: · 3 to 5 years’ experience in an IT technician or IT customer support role
      · IT Helpdesk/call center experience
      · IT ticketing system experience
      · Multi-lingual
      · LAN/WAN networking environment experience
      · Experience with Active Directory, MS Exchange, MS Office products (2K+), Windows XP
      · CompTIA A+ and N+
      · MCP, MCTS
      Education Required:
      • High School Diploma/GED
      • Bachelor’s degree in MIS/CIS related field OR equivalent work experience
      We are an equal opportunity employer. M/F/D/V
      Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

      Job Category : Information Technology
      Location : USA-Kansas-WICHITA-KS
      Company : Koch Business Solutions, LP
      Schedule : Full-time
      Job Type : Regular
      Travel : No

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