IT Service Desk Support
Sapling Learning - Austin, TX

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The IT Service Desk Support provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. He/she should be familiar with a variety of the IT field's concepts, practices, and procedures. Growing professional experience and judgment to plan and accomplish goals is expected.

Major Responsibilities:
? Work with the IT manager to help maintain Google Apps domain and VOIP.

? Responsible for the configuration and deployment of IT assets.

? Maintain the hardware and software for internal users, and provide ad-hoc training of internal users.

? Manage and oversee internal user support cases.

? Maintain all software licenses.

? Maintain all hardware assets.

Required Skills / Knowledge:
? Minimum 3 years IT support experience, education may be substituted for experience.

? Familiarity with ISTM and ITIL methodology and best practices.

? Software troubleshooting skills.

? Hardware troubleshooting and configuration skills.

Educational Background Required:
Bachelor's degree in a technical field or equivalent work experience.

Application Instructions:
Please fill out the application, upload your resume and include your salary history by clicking on this link https://re21.ultipro.com/HOL1002/JobBoard/JobDetails.aspx?__ID=*BA4A9CDAAAC9F3B3 .

Sapling Learning - 17 months ago - save job - copy to clipboard