IT Software QA Specialist, Sr
Sedgwickcms - Worthington, OH

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IT Sr Software QA Specialist

CLAIM YOUR FUTURE AS A GREAT PERFORMER!

Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, “Claim Your Future.”

PRIMARY PURPOSE : To develop, maintain, test and debug tests for software to meet defined requirements; to formulate and define moderately complex system scope and objectives; to prepare detailed specifications for testing applications; and to design, implement, test, debug, document and maintain test scripts.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Becomes familiar with most aspects of the application including reports, parameters, claims management, intake services, carrier/client interfaces and vendor/business partner interfaces.
  • Analyzes user needs as required; assists in design of tests to verify that end user needs have been met.
  • Develops and modifies software test scripts and test plans to verify systems meet the specifications outlined in data processing requests; develops and maintains software test script and test plans to verify systems meet requirements of insurance carrier and regulatory groups.
  • Tests and verifies assigned projects; assists in testing projects for members of the programming staff.
  • Prepares documentation on new or existing software.
  • Investigates call escalations from the support staff; makes necessary corrections to data and/or software tests.
  • Assists in the professional growth of other quality assurance analysts.
  • Follows pre-established standards and guidelines as they pertain to design and development of tests and test plans.
  • Maintains up-to-date knowledge of current quality assurance tools and other technology advances.
  • Delivers and maintains the highest quality of customer services to our clients.
  • ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • QUALIFICATIONS

    Education & Licensing
    Baccalaureate degree from an accredited college or university preferred. Information Systems or Computer Science major preferred.

    Experience
    Six (6) of information technology/computer science experience required, including three (3) years testing and/or business analytical experience. Experience in interpreting user requirements and development of business application tests strongly preferred. AS/AA degree may substitute for one (1) year of experience; BS/BA degree may substitute for two (2) years of experience; MS/MA degree may substitute for three (3) years of experience.

    Skills & Knowledge
    • Strong knowledge of software testing and test design
    • Good oral and written communication skills
    • PC literate, including Microsoft Office products
    • Analytical and interpretive skills
    • Strong organizational skills
    • Excellent interpersonal skills
    • Excellent negotiation skills
    • Ability to work in a team environment
    • Ability to meet or exceed Performance Competencies
    WORK ENVIRONMENT
    When applicable and appropriate, consideration will be given to reasonable accommodations.

    Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

    Physical: Computer keyboarding, travel as required

    Auditory/Visual: Hearing, vision and talking

    NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

    The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick CMS is an Equal Opportunity Employer

    and a

    Drug-Free Workplace

    Additional Information:
    Testing of deliverables for break/fix of Sedgwick Self-Service Platform

    24/7 Support (on call)
    + troubleshooting/resolultion/documentation of issues
    + escalation of issues
    + coordination of issues across enterprise systems (JURIS, TAMS etc)
    + bridge call for "sev 1" issues
    Testing new clients/service requests
    Testing of system performance/response time/performance tuning
    Testing system enhancements (small features)
    Coordination of test script library with QA teams
    Supplement project work if available
    Post-Production validation of system

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    Unlike Kyra, this Sedgwick probably can't play the "Six Degrees of Kevin Bacon" game, but it can help employers save a little...