IT Specialist II
Suddenlink - Conway, AR

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Serves as an intermediate level information technology specialist. Installs, troubleshoots, maintains, and uses a variety of computer systems, software, and peripheral devices. Emphasis on computer systems support and administration, network administration, software analysis, or any other related discipline.

Monitors resource utilization, coordinates hardware/software upgrades, trains computer operators and users, and physically installs electronic business equipment. Provides user support and training by preparing application documentation, and providing error determination and correction for both in-house and vendor-supplied software. Ensures system integrity by maintaining system parameters and testing, evaluating, analyzing, and monitoring overall performance on a daily basis. Improves productivity by providing technical and operational support to end users of enterprise computer systems.

Position Requirements

Associates degree in Electronics, Computer Science, Math, or the equivalent desirable. 2 years of progressively responsible experience with computer hardware technical and operation support. Experience with Windows OS, Microsoft Office, Internet browser and Email client. Working knowledge of systems hardware, printers, and scanners. 2 - 3 years of basic hardware/software troubleshooting and problem resolution desirable. 2 - 3years of basic connectivity troubleshooting desirable. Ability to work independently with minimum guidance. Ability to work well in a team environment. Ability to detect problem areas and recommend solutions. Effective interaction skills with users to interpret their needs. Demonstrated written/verbal skills. Excellent analytical and organizational skills.