IT Specialist
Entercom Communications Corp. - Denver, CO

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Desktop support person to provide technical, operational and training support to all users of company’s personal computers, either by telephone or on-site relative to desktop hardware and software.

Responsibilities include: 

Provide desktop support to users, resolving application and hardware issues 
Provide software management including licensing and purchasing 
Provide office infrastructure management including back-ups, file/print and traffic servers, internet access, and wireless and desktop networking 
Establish and maintain user accounts, directories, and security 
Train users on software and equipment usage 
Respond to the needs and questions of users concerning the operation of various hardware and software programs 
Research and evaluate new technologies 
Develop and implement policies and procedures related to network hardware and software acquisition, use, support, security and backup 
Design, specify, configure, install, and maintain hardware, software, and telecommunications services, such as personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, and internet service providers 
Consult with department managers to develop new solutions consistent with the organizational objectives 
Negotiate contracts with and coordinate activities of hardware, software, telecommunications, support and training vendors 
Install and test software upgrades 
Develop and implement disaster recovery procedures

Required Skills: 
Excellent organizational, analytical, and communications skills 
A strong customer orientation 
Skills in problem analysis, determination, documentation and resolving computer problems 
Experience installing, testing, and troubleshooting various software applications 
Knowledge of, and experience supporting Microsoft Outlook, Word, Excel, PowerPoint, Access 
Must be able to move items weighing up to 50 pounds and work in a safe and responsible manner

Preferred Skills: 
Previous experience administrating user accounts in a Microsoft Active Directory environment 
Experience with Microsoft SQL 
Strong understanding of Local Area Networking and TCP/IP

Entercom Denver is an Equal Opportunity Employer