The IT Specialist analyzes, plans, designs, and installs new personal computer systems and reviews, monitors and upgrades existing personal computer systems. Determine user specifications for hardware and software requirements. Purchase or builds software
to meet user needs. Install new, and maintains existing hardware and software.
Essential Job Functions:
Troubleshoot and debug environment and infrastructure problems found in the production and non-production environments.
Use wide application of complex principles, theories, and concepts and have a working knowledge of other disciplines that provide solutions to a wide range of difficult problems.
Primary responsibility for on-site Help Desk coverage; resolve and follow-up on problems relating to operating systems, application software, memory/hard disk management, printing, file exchange, E-mail, connectivity, networked data systems and voice system.
Assures that all service desk calls receive fast and effective response and that all calls for assistance are resolved, progressed correctly and that users are always apprised of the progress of their request.
Resolve conflicts with system devices; test devices before delivery.
Analyzes computing needs and provide recommendations on software and hardware architecture changes for PC, client server, and LAN environments.
Work with associates to back-up and convert data for users upgrading to new systems.
Provides personalized and attentive PC problem resolution, consulting and software training to end-users.
Install applications such as office suites, anti-virus products, in-house applications, communication programs and other business software.
Configure operating system, protocols, printer and network settings within department guidelines to ensure efficient operation.
Minimum 2 years of technical training or related work experience. Must have minimum 1 year experience in help desk support functions.
Basic Position Requirements
Abilities : Performs basic systems development and design work that may include logic design, I/O design, firmware development, model formulation, computer architecture analysis and design, and analog or digital systems engineering; Participates in
the upgrading of operating systems; Provides input for documentation on new or existing systems; Performs testing to ensure systems meet documented user requirements; Provides technical support, diagnoses and resolves operating/hardware system problems.
Ability to work a flexible schedule. Occasional evening and/or weekend work may be required. Demonstrated professional demeanor.
Knowledge : Experience administering Windons based stations servers. Experience with Windows XP, 2003 and the corresponding server products. Highly proficient with Microsoft Office applications
(Word, Excel, PowerPoint, etc.). Effective verbal
and written communication skills. Ability to obtain a
Public Trust Clearance. Valid driver's license and
satisfactory driving record
Education: Minimum 2 years of technical training or related work experience. Must have minimum 1 year experience in help desk support functions.
Conditions: Normal office conditions; sitting in a seated position for extended period of hours; reaching by extending hand(s) or arm(s) in any direction; finger dexterity required to manipulate objects with fingers rather than with whole hand(s)
or arm(s); visual acuity, repetitive keyboard typing and calculating. Some lifting and moving of large records or files. Prolong periods of sitting. Walking, standing, stooping, crouching, reaching and bending as associated with filing duties.
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