Handle password resets, general inquiries to the help desk.
Candidates must be able to work with a variety of people and follow directions.
Customer service, communication, problem-solving, analytical, troubleshooting, team work and good prioritization skills;
Work logically under pressure, can work in a changing environment & deal successfully with stressful situations;
Experience with Windows XP, Outlook, remote management tools, remote dial-in, active directory administration, virtual private network, office productivity tools, web-based applications, TCP/IP
UNDERGRAD DEGREE REQUIRED.
Horizontal Integration - 5 months ago