IT Support Coordinator
First Quality - Hazleton, PA

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First Quality
      is a privately-held group of manufacturing companies who are leaders in their respective field. The organization is run by hands-on owners with dynamic expansion plans to significantly increase the size of the business over the next few years.

      We are looking for an experienced IT Support Coordinator for our state-of-the-art, tissue manufacturing facility in Hazleton, PA . This position will provide Level 1 & Level 2 support to the user community on service calls related to their information technology needs. The timely response and upmost courtesy for responding to user issues is a key responsibility and necessary to be successful in this position.

      Primary responsibilities include:
      • Respond to and resolve incoming calls from the Help Line.

      • Track help desk tickets and service requests.

      • Analyze and trouble shoot hardware, software and security access requests, including PC’s, laptops, business unit application and site servers, and media devices

      • Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, application software

      • Acquisition of all business unit specific hardware and software.

      • New employee computer set up and handling of repair to existing equipment.

      • Cover all business unit location I.T. service needs as necessary

      • Support shared services endeavors for the business unit on projects and as remote hands including thin clients, Citrix and application servers, facilities security, and networking

      • Support and enablement of Exchange based resources including calendars, rooms, equipment

      • Enable and support of departmental, project based, public, and private collaboration resources including folders and Sharepoint areas.

      • As defined per location, provide off-site visits to trouble shoot problems

      • Document procedures and assist in educating and training the user community.

      • Ensure full customer satisfaction.

      The ideal candidate will possess the following skills:
      • Associates Degree in Computer Science or above.

      • CompTIA A+ or MCDA Certifications a plus

      • 3 or more years of progressive experience in the help desk arena.

      The company’s philosophy and work environment has been created by an ownership that places a premium on integrity, honesty and teamwork. As important as a candidate’s qualifications, is their ability to work closely with their colleagues and strive in a politics and ego free atmosphere.

      Excellent compensation and benefit package!


      About this company
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      Consumer paper products and bottled water prevail at First Quality Enterprises (FQE). A diversified group of companies, FQE manufactures and...