IT Support Specialist, Level I
CSK Technologies - Knoxville, TN

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About Us:

The IT Company is a Knoxville, TN based Cloud and Managed Services Provider serving the East TN Region. The IT Company serves hundreds of clients throughout East TN with a special emphasis on those in the Healthcare industry.

Job Overview:

The IT Company is currently looking to fill up our team with nothing by "A Players", specifically to fill the role of IT Support Specialist, Level I . This individual will be responsible for working mostly in a remote and/or onsite support role of our customers throughout East TN. The majority of our customers are in the Healthcare industry, so professionals with customer service knowledge and experience are required.

Responsibilities:
  • Utilize our tools and various technologies to provide a variety of services to end-user clients
  • Provide Remote IT Support to End-Users on a day to day basis
  • Provide Onsite IT Support to End-Users on a day to day basis
  • Troubleshoot, Diagnose and Resolve IT Problems related to
    • Microsoft Windows Servers
    • Microsoft Exchange
    • Microsoft SQL Server
    • Routers, Switches, Firewalls, Access Points & Other Network Devices
    • VMWare & Citrix Virtualization Technologies
    • Citrix XEN Presentation Server
    • Microsoft Windows7 & 8 Operating Systems
    • A variety of desktop applications such as Office, Adobe Acrobat, Quickbooks, etc
    • A variety of healthcare applications related to practice management and electronic medical records.
  • Communicate clearly and effectively in a written and oral fashion
  • Manage personal time effectively and keep up with tickets, time and notes related to work performed
  • Be available to be on 24/7 call on a rotation with other team members
Requirements:
  • High school degree
  • 0-2 Years IT Experience
  • Strong desktop operating system and applications knowledge
  • Better than average understanding of basic networking concepts
  • Working knowledge of Windows Server technologies
Bonus Points:
  • Background in IT Managed Services
  • Certifications: Net+, A+, Security+, Cloud+

CSK Technologies - 16 months ago - save job