IT Support Specialist
Clark Nexsen - Norfolk, VA

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(Norfolk, VA)
Position posted: 12/21/12
Positon pulled: 01/04/13
Control Number: N2012-044
Listing 3.03.01 v2
Firm Description
Celebrating over 90 years of success, Clark Nexsen, PC is a full-service, multi-discipline architectural and engineering design firm. We are headquartered in Norfolk, Virginia with offices in Washington DC, Raleigh and Charlotte, NC, Richmond and Roanoke, VA, and Macon, Brunswick, and Atlanta, GA. Our 500+ employees enjoy competitive compensation and benefits, an upbeat and professional work environment, and numerous opportunities for career development. We are ranked among the top 200 international A/E design firms by Engineering News-Record and have been recognized many times as one of the Top 10 Best Places to Work. We promote strong ties with the communities in which we live and work - our employees are involved in countless community service projects.
Generous benefits include Health, Dental, 401k, Life, Short-and Long-term Disability, Vacation/Sick. Optional Aflac, Flexible Benefits, and Legal Resources available.
Job Description
We seek to hire an (entry level) IT Support Specialist who, under general supervision, will install, modify, and make repairs to personal computer hardware and software systems, as well as provide telecommunications, network support, training and troubleshooting in a networked environment.

Position responsibilities will include:
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to a supervisor or the appropriate technical staff
Logs and tracks calls in IT Help Desk and updates knowledge base with related problem documentation
Installs, configures, maintains, and troubleshoots a wide range of software used throughout the company
Performs hardware/software upgrades to new and existing computer equipment as needed
Maintains computer equipment inventory in the IT asset management database
Contacts vendors or utilizes on line technical support to resolve issues or obtain software updates
Other duties, as assigned

Position requirements:
Comprehensive knowledge of Microsoft desktop operating systems and desktop applications
Experience with Dell Optiplex and Latitude systems
Able to operate general office equipment including, but not limited to, computers, phones, and related media and information devices
Able to operate PC repair tools
Able to communicate both in person and/or by telephone
Occasional travel between branch offices
Strong troubleshooting and organizational skills
Able to multi-task and be results-oriented
Exceptional customer service orientation
Able to lift 25-50 pounds
Reasonable accommodation may be made for individuals with disabilities.

The candidate must have the following minimal education:
High school diploma/GED
Licensure and Certifications

The candidate must have the following certification:
CompTIA A+, required

Additional consideration will be given for:
CompTIA Network+
CompTIA Securty+
Other CompTIA certifications
MCTS - Microsoft Certified Technology Specialist
MCSA - Microsoft Certified Systems Administrator
Other Microsoft certifications
The ideal candidate will have specific and extensive knowledge with Microsoft desktop operating systems and desktop applications
Career Experience
The ideal candidate will have a minimum of 1 year of relevant Help Desk Operations work experience in an Information Technology setting that includes work with PC maintenance and repair.
Additional consideration will be given to candidates with previous Help Desk Operations experience who have support experience with any of the following:
Polycom Video Teleconferencing equipment
Video Projectors
Tablets (iOS, Android, WebOS, etc.)
Portable Devices (iOS, Android, Blackberry)
Printers and Copiers, including OCE large format printers
Standard office telephone equipment
Other Criteria

The ideal candidate will:
Live locally or have local ties to the area
Present an organized application and resume. Affirmative answers to relevant experience questions in the application should be clearly backed up in the application itself or within a resume (which can be attached)
Possess excellent written communication skills, being able to prepare effective and concise documents and correspondence (Your online application/resume will be reviewed for written communication skills, completeness, and attention to detail)
Possess strong verbal communication skills, being comfortable communicating with senior-level management, design team members, all company staff, and outside consultants.
Have an enthusiastic, client-oriented, can-do attitude with a desire to provide outstanding professional services
Be dedicated to his or her professional development as well as the success of colleagues and the firm as a whole
Must apply online through corporate website at
EOE/AAP. Drug-free workplace. E-verify. Applicants must be legally authorized to work in the U.S. We do not typically sponsor H-1B visas.