Consider joining Eurofins US where people are the most important element in our chemistry. With over $1 billion in annual revenues and 13,000 employees across 170 sites in 35 countries, Eurofins Scientific is a leading international group of laboratories providing an unparalleled range of testing and support services to the pharmaceutical, food, environmental and consumer products industries and to governments. Eurofins US is searching for a Support Specialist within our Service Desk team to be based out of Des Moines, IA.
As a Support Specialist, your primary responsibility will be to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user support requests, and escalation of incidents when considered appropriate and necessary to maintain service level agreement expectations. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment;
Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability;
Local order management of IT equipment and consumables;
Provide consistent follow-through to assure problems are resolved and respond to last minute requests;
Develop in-depth Product Knowledge in order to resolve customer questions and issues;
Software troubleshooting ability for problem research and error isolation. Required Skills
Excellent written and verbal communication skills. Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers and external Customers);
The ability to work independently and as part of a team;
Good listening skills; problem solving and the ability to handle multiple projects/clients at once;
The ability to handle objections and counter professionally;
Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;
Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency;
Expertise in Microsoft Office, Outlook, Word, Excel, PowerPoint;
Must have experience working with PC based hardware, software and networking components. Position is full-time, Monday-Friday, 10 a.m.- 7 p.m., and potential extended hours based on business need. Candidates currently living within a commutable distance of Des Moines, Iowa are encouraged to apply.
As a Eurofins US employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive cafeteria plan medical coverage, life and disability insurance, 401(k) with company match, paid holidays and time-off, and dental and vision options.
To learn more about Eurofins US, please explore our website www.eurofinsus.com.
Eurofins US is an Equal Employment Opportunity and Affirmative Action employer.
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Eurofins Scientific is the world leader in food and pharmaceutical products testing. It is also number one in the world in the field of...