IT Support Specialist - Part Time work
Live Nation Entertainment - Scottsdale, AZ

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Job Description:Company Overview:
Live Nation Entertainment is the world’s leading live
entertainment and eCommerce company, comprised of four
market leaders: Ticketmaster.com, Live Nation Concerts,
Front Line Management Group and Live Nation Network.
Ticketmaster.com is the global event ticketing leader
and one of the world’s top five eCommerce sites, with
over 26 million monthly unique visitors. Live Nation
Concerts produces over 20,000 shows annually for more
than 2,000 artists globally. Front Line is the world’s
top artist management company, representing over 250
artists. These businesses power Live Nation Network, the
leading provider of entertainment marketing solutions,
enabling over 800 advertisers to tap into the 200
million consumers Live Nation delivers annually through
its live event and digital platforms.

Summary:
To provide an efficient front-line IT (hardware and
networking) support to Ticketmaster clients. You will be
a part of centralized IT support team that primarily
does support over the phone. This role is very client
focused; requires excellent communication skills, strong
attention to detail and a professional image are a must
as you will be representing Ticketmaster by supporting
our various products deployed at our high profile
clients.

Essential Duties & Responsibilities:
  • Provide 1st line remote support services to clients
with technical problems and information technology
issues involving desktop, laptop or network services
  • Support our Food & Beverage Point of Sale system,
which involves both software and hardware
  • On-call hours from 8pm to 5am for Food & Beverage
support
  • To triage calls and resolve or route/escalate as
appropriate within the stipulated SLAs
  • Provide the highest level and quality of customer
service at all times ensuring customer confidence
  • To log all calls received in the INFRA call tracking
system
  • To take ownership of customer problems and be
proactive when dealing with customer issues
  • Working closely with other departments across the
business, as required and appropriate, to resolve issues
and enhance the customer experience
  • To contribute to the knowledgebase as appropriate to
facilitate customer self service
  • Undertake other duties as required by management as
and when requested
  • Liaise with team members and your manager/supervisor
to identify appropriate levels of escalation where
necessary
  • Undertake training and development where necessary to
maintain awareness of new and emerging technologies

Qualifications:
  • Prior experience in IT, Ticketing or Help Desk support
  • Recommended AAS Degree or equivalent technical
certificate and/or experience in a field
service/technological industry position; a strong
background in data communications, computers, and
networking, as well an electro-mechanical aptitude
  • A working knowledge of the Microsoft Office suite
  • Experience with Server 2003 a plus
  • Ability to communicate clearly and precisely in
written or verbal form (English)
  • Candidate must be available for rotating evenings
and weekend on call availability
  • Ability to work under pressure to meet targets and
deadlines
  • Excellent time management and organizational skills
and the ability to react to changes requiring
re-prioritization of workload
  • Attention to detail and ability to analyze and solve
problems
  • Demonstrates an understanding of the customer concept
  • Self motivated and able to work on own initiative
  • Excellent telephone skills
  • Experience of using call logging software a plus
  • To be familiar with the principles of customer care
and Service Level Agreements
  • Ability to communicate effectively at all levels of
the organization over the telephone and face to face
  • The ability to handle difficult customers in a
positive and confident manner
Req. Code : 4531
Division/Department : LNE Corporate

Live Nation Entertainment - 16 months ago - save job
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