Standard Technology, Inc. provides staffing augmentation for Government contracts providing professional and labor category staff to federal agencies like the Department of State and Department of Defense. Standard Technology Inc. has been in business for 11 years with locations in Washington DC, Warner Robins and maintains its global headquarters in Atlanta, Georgia. Standard Technology, Inc. also controls satellite locations throughout the nation and supports recruiting efforts in all 50 states for a variety of clients.
Our mission is to build a contingency data base of qualified, pre-screened candidates, who are work-ready with current active security clearance when required. All new-hires work directly for Standard Technology and will receive a generous benefits package after 90-days of employment, along with an opportunity to remain with the company for additional contract work once the initial contract ends.
Information Technology support specialists provides the specific responsibilities, requirements, and work attributes for the organization’s needs. The candidate will be responsible for providing end-user support and day to day administration of a computer network, software programs, installation, maintenance and upgrades of various application software. Information technology specialists answer questions and help resolve computer-software or hardware problems for clients. The candidate must have the ability to work in a rapid response work environment and have strong interpersonal skills to work with users at all levels of the organization in a professional manner. Extensive technical experience in federal service and experience working with desktop, hardware and network support and installation is required.
The primary purpose of this position is to serve as the single point of contact for all IT customers and users throughout the organization; maintain IT service and restoration of service to customers; update the customers and the organization concerning major IT events; and ensure total customer satisfaction. Daily duties are as follows:
Serves as the IT Service Desk Specialist providing customer support, which includes facilitating the maintenance and restoration of service to customers as quickly as possible.
Researches and analyzes constantly changing or unique administrative and program related IT issues or problems.
Determines pertinent issues and conducts extensive research of data from diverse sources.
Applies advanced analytical IT techniques in developing recommendations for the resolution of the issues or problems.
Provides all Service Desk functions as well as following all ITIL processes concerning Incident Management, Problem Management, Event Management, Request Fulfillment and Access Management.
Technical, analytical or administrative experience which has demonstrated the ability to analyze problems of organization, workforce, information requirements, etc. and provide systematic solutions; and the ability to deal satisfactorily with others.
Knowledge of how the hardware, software and network infrastructure related to the serviced systems along with an understanding of how they integrate together sufficient to analyze problems reported to distinguish between hardware, software, network and user-related problems.
Knowledge of a wide variety of applications, operating systems, protocols, and equipment used in customer organizations, and methods and practices for troubleshooting, recovering, adjusting, modifying, and improving current computer systems throughout the state and troubleshooting techniques for all hardware and peripherals.
Skill in identification, isolation and correction of complex workstation and network system faults; skill in identifying and resolving conflicts between workstations, network and peripheral devices; skill in adapting existing software to advanced systems; and skill in adapting multiple devices to operate from individual workstations or as network devices.
Standard Technology - 17 months ago