Candidates must have and be able to maintain an active government clearance at a minimum of TS/SCI level. Interested applicants must have a security+ certification Compensation is 40K.
Responsible for providing Tier I and basic Tier II support to customers with hardware, software, and application problems. The candidate serves as the Information Technology customer service specialist that performs a range of activities that contribute to overall customer satisfaction to the user base. Attention to detail and good organization skills are critical. Accurate incident documentation and tracking are important parts of the position.
Demonstrates adaptability with new technologies
Reviews existing technical solutions for improvements and efficiencies
Develops self help fix-it tools and scripting for automatingservice deskprocedures
Creates system technical documentation for knowledge sharing
Provides training and mentorship to peers and junior level technicians
Demonstrates ingenuity during extensive technical troubleshooting to resolve advanced issues
Demonstrates cross-functional knowledge to include application services and networking by establishing working relationships with other technical teams
Utilizes analytical data to identify operational trends and implement escalation and resolution techniques
Assists with the maintenance and improvements of theservice desk technical infrastructure
Experience with active directory required
Candidates must have and be able to maintain an active government clearance at a minimum of TS/SCI level.
Interested applicants must have a security+ certification
Compensation for this opportunity is 40K
The Experts, Inc. is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.
All your information will be kept confidential according to EEO guidelines.