IT Support Specialist
The Experts Inc - Colorado Springs, CO

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Job Description

Candidates must have and be able to maintain an active government clearance at a minimum of TS/SCI level. Interested applicants must have a security+ certification Compensation is 40K.
Responsible for providing Tier I and basic Tier II support to customers with hardware, software, and application problems. The candidate serves as the Information Technology customer service specialist that performs a range of activities that contribute to overall customer satisfaction to the user base. Attention to detail and good organization skills are critical. Accurate incident documentation and tracking are important parts of the position.

Demonstrates adaptability with new technologies

Reviews existing technical solutions for improvements and efficiencies

Develops self help fix-it tools and scripting for automatingservice deskprocedures

Creates system technical documentation for knowledge sharing

Provides training and mentorship to peers and junior level technicians

Demonstrates ingenuity during extensive technical troubleshooting to resolve advanced issues

Demonstrates cross-functional knowledge to include application services and networking by establishing working relationships with other technical teams

Utilizes analytical data to identify operational trends and implement escalation and resolution techniques

Assists with the maintenance and improvements of theservice desk technical infrastructure

Experience with active directory required

Qualifications

Candidates must have and be able to maintain an active government clearance at a minimum of TS/SCI level.
Interested applicants must have a security+ certification
Compensation for this opportunity is 40K

Additional Information

The Experts, Inc. is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.
All your information will be kept confidential according to EEO guidelines.

The Experts Inc - 10 months ago - save job - block
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