IT Support Technician I
Texas Tech University - El Paso, TX

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The IT Support Technician I’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.

Major/Essential Functions

With close supervision by management and/or project leads:
  • Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, mobile devices, external devices, etc.
  • Troubleshoot application problems. Perform hands-on fixes at the desktop level including installing, configuring and upgrading of software
  • Configure, test and install customized configurations on various operating systems
  • Moderate knowledge in hardware and software on Windows XP, Windows 7, Windows 8, Mac OS X (Mountain Lion, Lion, Snow Leopard)
  • Provides setup and installation of computing peripherals
  • Specify hardware specifications
  • Prepare documents on instances of hardware repair, installation, failure and removal
  • Perform basic network functions
  • Provide support and training to staff and end-users on computer operation issues
Position Specific Qualifications:
  • Ability to install/troubleshoot computers/printers
  • Moderate knowledge of PC hardware components
  • Moderate knowledge of Windows XP, Windows 7 and Mac operating systems and drivers
  • Moderate knowledge of peripherals such as printers, scanners, and external storage devices
  • Moderate knowledge of common applications such as antivirus, e-mail, Microsoft and Adobe products
  • Ability to understand and follow direction
  • Ability to work under stress of deadlines
  • Excellent verbal and written communication skills, including the ability to effectively communicate complex technical information and various customer groups.
  • Ability to coordinate and adjust work load effectively
Occasional Duties

  • Assists in departmental technology projects from research through implementation
  • Participate on-call rotation

Bachelor’s degree with coursework in computer science, MIS , IT, or other related area OR a combination of related education and/or experience to equal four (4) years.

For HSC Only : Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.

For TTU Only : Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

Apple Certified

CompTIA A+ Certified

Security Sensitive?

Security Level (TTU only)

Does this position work in a research laboratory?

If yes, are select agents used in this laboratory?

Pay Basis
Semi-Monthly (Non-Exempt)

Job Type
Full Time

Texas Tech University HSC - El Paso

Work Location
El Paso

Zip Code

Job Open Date

Job Close Date

Special Instructions to Applicants

Physical Demands

Physical Activities

2/3 of time: Stand; Reach with hands and arms; Talk or hear.

Exposure to the following environmental conditions

< 1/3 of time: Work in high, precarious places; Fumes or airborne particles; Outdoor weather conditions, Electrical shock risk;

1/3 to 2/3 of time: Work moving mechanical parts

Weight to be lifted or force be exerted

Lift up to 10 pounds-More than 2/3 of time

Lift up to 25 pounds-More than 2/3 of time

Lift up to 50 pounds-Under 1/3 of time

Lift up to 100 pounds-Under 1/3 of time

Lift more than 100 pounds-Under 1/3 of time

Salary Grade

Hourly Pay Range
13.16 – 15.97 – 18.78

Monthly Pay Range

Internal Candidates Only?

Internal Cand Open Date

Internal Cand Closing Date

EEO Statement:
The entities of Texas Tech University System are Equal Opportunity employers and are in compliance with Title VII of the Civil Rights Act of 1964 as amended, Texas Commission on Human Rights Act (Texas Labor Code, Chapter 21), Americans with Disabilities Act as amended, and employs without regard to sex, race, color, national origin, religion, age, disability or status as a disabled or Vietnam era veteran.

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