IT Support Technician
The Public Library of Science (PLoS) - San Francisco, CA

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We are currently looking for an IT Support Technician to assist the IT department with support and systems administration within our rapidly growing San Francisco office.

The ideal candidate will be a confident and organized self-starter with first class communication and problem solving skills. Previous experience working in a fast paced environment is a must. The successful candidate will be responsible for administrative support to a group of senior staff and other duties as assigned.

Responsibilities:
  • Act as the primary contact for all Tier1 Helpdesk support.
  • Assist the Systems Team in server and network maintenance.
  • Conduct a workstation sweep and inventory audit.
  • Keep a clean, swept, and organized server room.
  • Organize the IT documentation, materials and supplies.
  • Add support instructions and IT documentation to the company Intranet.
Qualifications and Experience:
  • Must be a recent graduate or currently seeking an Associate degree or related certifications, or be able to display a high technical competency.
  • High motivation and interest in pursuing a career in systems and/or network administration.
  • Excellent analytical and problem solving skills.
  • Strong verbal and written communication skills.
  • Situational awareness is a requirement. Candidates must consider the organizational reprecisions of any technology tasks.
  • Customer Service experience.
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The Public Library of Science (PLoS) - 18 months ago - save job - block
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