IT Suppprt Specialist
Brooksource - Clayton, NC

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About the job:

We are looking for IT Support Specialists who has hands on experience supporting, troubleshooting, and repairing computer systems, hardware and peripherals. The ideal candidates will have their A+ certification, experience working with ticketing systems, Microsoft Office, Outlook, and 2-5 years of experience. This position is a 1 -Year contract position with a Fortune 200 client.

In this position you will:

Supports and maintains user account information including rights, security and systems groups

Resolve calls that have been escalated in the Call Tracking system and assume primary responsibility for client's Workstation support

Provide hands-on and remote controlled Workstation support services while also providing expertise on support services when requested by peers and clients

Document, maintain, upgrade or replace hardware and software systems

Requirements:

1-2 years of experience in a Desktop or Desk side support role

A+ Certification highly preferred

MUST have RECENT experience with Windows XP & 7, and Microsoft Office Suite

Familiar with a variety of the fields concepts, practices, and procedures

Strong communication, organization and planning, work ethic, client facing and interpersonal skills.

What it's like to work here:

This is a fast pace corporate work environment. Individuals are normally able to dress business casual. In this environment there will be a lot of customer service needed along with the fast-pace challenging setting. Will be times where this person will need to translate technical terms into non-technical language. This individual will be a part of a team, but in some circumstances will be required to work independently. Our client is a Global Fortune 200 company and provides a great deal of opportunity for advancement.

Start Date : ASAP

Locations: Clayton, NC

Hours : 8am-5pm M-F

Pay Rate: $10-11/hr

It is required that all contractors complete a background check and drug screen report. They must pass a drug screen with a positive clearance and the background check without the following convictions on their record

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