IT Technical Support Specialist (Information Technology)
Techzilla - Margate, FL

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IT Technical Support Specialist (Information Technology)

Job Description

We are seeking a skilled and hard-working IT Technical Support Specialist to join our growing team of professionals. You will primarily be focused on diagnosing, troubleshooting and repairing issues that customers have with a variety of household electronic devices. This is a full-time position.

Job Responsibilities

As an IT Technical Support Specialist, you will be responsible for answering inbound phone calls and providing technical assistance to our 250,000 members. The IT Technical Support Specialist will also be expected to upsell basic software products to customers when needed to generate revenue for MyTechHelp and help customers avoid further problems.

Other responsibilities for the IT Technical Support Specialist will include:
  • Providing welcoming and friendly customer service throughout the duration of the call
  • Multi-tasking will be required as some specialists will be working multiple sessions at one time
  • Walking customers through every step of the repair process and explaining clearly so the customer understands what you are doing
  • Remotely connecting to customer’s computers and respecting their privacy by requesting access to any folders or applications being accessed

IT Technical Support Specialist (Information Technology)

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