IT Technician
Quality Software Services - Columbia, SC

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Provide desktop support for multiple IT needs
  • Desktop troubleshooting, desktop support, migration of IT equipment, telephony MACs, and asset inventory of all IT components.
  • Self-starter with the ability to research, diagnose, and resolve IT related issues.
  • Customer service and tracking of tickets and activities.
  • System administration of networked stand-alone systems.
  • Follow pre-established system policies and processes.
  • Track and prioritize assigned tasks and trouble tickets. Escalate where applicable.
  • Build, maintain, troubleshoot, and repair hardware and software.
  • Analyze system faults, troubleshoot, and run diagnostic test on operating system and hardware to detect problems.
  • Initiate preventive maintenance on the operation system as well as be capable of repairing system/environment problems.
  • Conduct performance monitoring and tuning.
  • Utilize VoIP system for telephony moves adds and changes.
  • Light travel required to other facilities.
  • Develop a deep understanding of our hardware, software, and applications.
  • Document IT solutions, procedures and articles to contribute to the body of knowledge for the IT department.
  • Must be comfortable setting up, optimizing, and performing maintenance on laptops in a Windows environment.
  • Assist Facilities Department with backup support as required,
  • Required Skills
    • Ability to prioritize tasks and work unsupervised for long periods of time. Ability to meet deadlines with limited guidance.
    • Experience with Desktop, Desktop operating systems, Mobile and Printing technologies.
    • Basic understanding of Windows Server.
    • Experience with common Office Automation software and technology.
    • Basic understanding of IP networking.
    • Experience with Audio Visual Technologies.
    • Good consulting and problem-solving skills and ability to interact professionally with all levels of management.
    • Excellent verbal and written communication skills.
    • Must have personal vehicle and valid driver’s license.
    • 2+ IT customer service and Help Desk experience.
    • Must be able to pass a drug screen and background check.

    Required Experience

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