IT and Customer Software Support Technician
Quantronix, Inc Cubiscan - Farmington, UT

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DESCRIPTION

Summary of Position:
Quantronix, a Davis County manufacturer of integrated cubing and weighing systems, seeks a full-time employee to:
  • Manage the company's information systems and technologies (software and hardware), and
  • Provide client support services on our proprietary software products.
This position will report to the Director of Software Services.

Duties and Responsibilities:
  • Internal IT:
oAdministration, maintenance and support of company network hardware/software, PC hardware/software, email, internet, phones, etc.
oCoordinates the use of commercial or purchased software/hardware.
oAssist Director of Software Services in establishing overall department standards and procedures.
oTraining employees on IT software and hardware.
  • Proprietary software products:
oTrouble-shooting/resolving software/hardware questions and related issues for customers.
oRecording and tracking of customer support trouble tickets.
oCreating and updating software documentation
oOther duties and tasks as needed

QUALIFICATIONS

Qualifications:
  • IT related degree or certificate
  • 2-3 years' experience in the IT field
  • Customer service oriented
  • Self-starter with strong work ethic and integrity
  • Microsoft Server and Exchange experience
  • Experience using Microsoft SQL preferable
  • MS Office, Sage MAS & CRM preferable
  • Ability to coordinate with others and manage projects
  • Strong technical, problem solving and analytical ability
  • Strong verbal, interpersonal and written communications skills
  • Dependable, adaptable and teachable.
  • Professional appearance and personal grooming standards.
  • Professional conduct and excellent communication skills.
  • Complete assignments in a timely manner.
Terms of Employment:
  • This is a non-exempt, hourly position.
  • We offer a competitive base wage and benefits commensurate with experience and ability.
  • Work schedule will be week days 8:30-5:00.
Apply:
Visit http://www.cubiscan.com to learn more about our business.

Quantronix, Inc Cubiscan - 22 months ago - save job - copy to clipboard