IT and End User Support Intern
Zuora - Redwood City, CA

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This is a Part-Time Consultant/Contractor Opportunity.

Responsibilities:
End User Support - hardware, systems, software, and administration.

Provision (& supporting) new employees in various desktop and cloud-based productivity tools. Improve the new-hire onboarding process as needed.

Work under general direction from technical management.

Help automate IT support infrastructure (e.g. identity management, asset management, SMS/Application Configuration Management, anti virus update management, ticket triage & reporting, etc.)

Establish/recommend standards, policies on End-User devices (Notebooks, Desktops, Smartphones, Printers, etc.)

Support Executive level staff on an immediate response basis

Special projects as requested by Management

May volunteer or be selected to serve on special work groups related to various IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or on going activities.

Desired Experience

Provisioning and imaging notebook systems.

Expertise in Windows and Mac administration and troubleshooting.

Set-up and administration of various desktop and cloud-based productivity tools (e.g. Google Docs, MS Office / Mac Office, Google Mail, etc.)

Configuring and supporting phone hardware utilized in a cloud/SaaS architecture.

Supporting video, presentation, and audio conferencing equipment and software.

Experience with whole office relocation projects and new office establishment (IT infrastructure, wiring, electrical, video, audio, circuit provisioning, workstation setup, documentation, and server room setup)

Desired Background:
Pursuit of a degree in computer science or other related technical discipline preferred. Equivalent training and experience may be considered.

Knowledge of network operation/protocols

Apple certification (Apple Certified Support Professional)

Knowledge of Active Directory configuration and administration.

Desired Skills:
Strong interpersonal and communications skills.

Proficiency in writing process documents, proposed IT standards, and tactical plans.

Ability to solve problems quickly and automate processes to speed resolution.

Security minded: work with security and compliance personnel to execute periodic security tasks; participate in internal and external audits; provide continuous improvements to the compliance and security IT processes.

Only local applicants considered. No relocation provided.

Zuora - 23 months ago - save job