ITSM ServiceNow Solutions Architect
Eden Technologies, Inc. - New York, NY

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Why Join Eden Technologies:
Eden is like no other consulting organization on the planet. We are a community of intelligent vibrant technologists and thinkers who understand that there is a revolution taking place in technology with cloud, mobility, and virtualization. Our mission is to change the way people and businesses connect with each other. We believe:
  • In celebrating human relationships and genuine connections.
  • No one can reach their full potential alone.
  • In the pursuit of growth and learning.
  • You should spend your time doing what you are passionate about.
  • In finishing what we start – Done. Done.™
  • The most elegant design is the simplest.
  • Change is the only constant and that it should be embraced.
  • In having fun .

What You Will Do:
As an ITSM Solutions Architect, you will provide successful architecture, design and implementation of ServiceNow’s solutions. The position requires the ability to be a strategic thinker and execute successfully. As a thought leader you’ll be expected to implement high-quality technical solutions based on industry best-practices and complex business and technical requirements. Ideal candidates will provide high quality of services for our clients, develop and maintain excellent relationships and maintain a proven track record of success.

You will lead all technical aspects of project and solution delivery including:
  • Solution architecture
  • Application UI configuration
  • Process and solution integration.
  • Workflow design and configuration.
  • Development of required client specific reporting.
  • Development of requirement integration components (SSO, LDAP, etc.)
  • Interface with vendor’s technical teams including the cloud infrastructure team to successfully enable the SaaS platform.
  • Be a key member of the overall implementation project team.
  • Prepare all client-facing and internal deliverables that are technology related.
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

What We Are Looking For:
  • Proven experience as a key technical resource leading the development of the Service-Now solution in client environments.
  • Experience with web technologies (XML, HTML, JavaScript, and Web Services) and of working in a SaaS environment.
  • Knowledge of technical components such as LDAP, VPN, SSL and other related technologies.
  • Strong communication skills, both written and verbal.
  • Demonstrated ability to influence and consult including providing options with pros, cons and risks around all key technical decisions during the project delivery process.
  • B.S./B.A./M.S. degree or equivalent technical training

About this company
Eden Technologies is the IT "Sherpa" for businesses in the New York (NY, NY) area. Eden Technologies was founded in 2001 by a team of...