ITSM Systems SME (P)
Intelligent Decisions 24 reviews - Tuscaloosa, AL

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U.S. Citizenship is required. Must be able to pass government agency background check.

This position is pending contract award.

Job Responsibilities:
Perform Remedy System Architecture and Systems Administration responsibilities to include:
• Install, configure, test, and maintain all Service Management and Tracking System modules, releases and patches on all environments in accordance with established SDLC and Change Management processes.
• Configure, maintain and perform systems administration of all ITSM and ANR software tools:
o BMC Remedy Action Request System v6.3
o BMC Remedy Helpdesk v5.5;
o BMC Remedy Action Request System v7.5
o BMC Remedy ITSM v7.5
• Work as liaison between Remedy Developers and Systems Administrators.
• Experience with supporting Remedy ITSM tool suite in a highly virtualized environment.
• Configure and maintain the Business Objects Enterprise 11 environments.
• Modify code to meet specific customer requirements
• Interface with vendors to understand product roadmap and assist with planning future product upgrade path
• Ensure software tools remain operational after new versions are released from software tool vendor.
• Resolve Remedy System and Application issues.
• Administer the ITSM applications on all agency ITSM environments.
• Administer all ITSM application licensing, including ensuring compliance.
• Provide Remedy account management.
• Responsible for Report Development and Automation.
• Creates appropriate SOP documentation in work assignments such as systems architecture diagrams and technical documentation.

Job Qualifications:
• Must have experience and knowledge of business, functional and technical areas/disciplines and be able to conduct research on special areas.
• Must have experience with proposing new solutions to problems in the areas of their functional expertise.
• Experience in technical writing and system documentation

Degree Required:
Bachelor’s degree in engineering or related scientific or technical discipline. 8 years of additional relevant experience may be substituted for education.

About this company
24 reviews
Since 1988, Intelligent Decisions (ID) has been developing innovative IT solutions to solve the most challenging requirements of our client,...