IVR Developer (contract to hire)
Resource 1 - Roseland, NJ

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IVR Developer

Scope of Work:
Resource will be responsible for analyzing, developing, and maintaining IVR and integration components. They will perform development and maintenance of complex, large-scale IVR applications; create and document system requirements, develop and implement test plans, develop and deploy application code for new functionality, modify and maintain current application code, adhere to standard software development life cycle processes used within the organization, evaluate and provide recommendations for alternate technologies, and provide 24x7x365 production support. They will be required to communicate with business partners, systems partners, vendors, and internal team members, and will perform related duties as assigned or requested.

Qualifications

This position requires:
Strong communication skills (both oral and written)
Ability to work in a team environment
Self motivation with the ability to troubleshoot with minimal assistance
Exposure to, and experience with, systems requirements analysis and design
Development skills in Java, JSP, and XML

Experience with the following is preferred:
Proficiency in VXML, Speech Recognition, and Text to Speech
Working knowledge of AIX/Unix or Linux operating systems
Experience with IBM Websphere, Genesys, or Avaya IVR application development
Knowledge of the IBM, Genesys, Avaya, or Nuance IVR platforms
Experience using IBM RAD environment
Unix Shell Programming
Experience with IVR / Telephony /CTI integration
Working understanding of general telephony / PBX administration (Avaya Definity G3)
Knowledge of relational databases
Working knowledge of PVCS

Monster - 15 months ago - save job - block
About this company
Resource 1 is an established Information Technology consulting firm that has been providing staffing solutions for Fortune 1000 companies...