Title Senior IVR (Interactive Voice Response) Consultant Location Highlands Ranch, CO and Boulder, CO Duration 6 months (Possible extension and conversion) This position will have heavy client interaction and will require up to 30 travel. Responsibilities include Work independently to define potential IVR solution offerings that are consistent with goals. Work independently or lead large technical team with a enterprise customer to evaluate its IVR architecture and deliver the appropriate integration solutions. Work closely with customers and pre-sales team to manage and implement customer engagements, propose technically feasible solutions, and set accurate expectations on effort and timelines for integration.
Establish success criteria and act as the single point of contact for the customer for all technical issues and technical deliverables. Provide consultative sales support including presentations to and meetings with prospective clients as well as proposal support to accurately determine time and cost implementations. Work closely with account managers, sales professionals, product management, and customer support to resolve technical issues that arise during customer engagements. Leverage extensive knowledge of industry standards and software development skills to make technical recommendations on complex problem resolution, always with an approach that utilizes repeatable, efficient processes and best practices.
Act as a mentor and coach to consultants by sharing business or technical expertise. Ensure customer satisfaction through quality work and effective communication throughout projects. Track and document status and time spent on customer integrations. Participate in internal projects that help scale the organization, implement best practices, and improve our methodology and quality of integrations Review technical quality of customer integrations Qualified candidates should have the following background and skills.
Required Skills bull 6-9 years of VXML experience in industry leading Voice portals, i.e. Genesys, Cisco, Avaya. bull Business Skills Strong communication (verbal written), presentation, organizational and interpersonal skills Strong customer service skills frequent strategic interactions with high level clients Must have a logical and systematic approach to problem solving Technical Skills Expert-level knowledge of IVR application design and implementation, as well as a thorough understanding of installation, testing methodologies and troubleshooting techniques Expert-level knowledge of Voice User Interface design principles, TTS, STT, Grammars and their tuning, Expert-level knowledge of Web-Services integration and implementation. Fluent in Java and Java Script.
Cross platform knowledge in Linux, Unix and Windows. Solid understanding of enterprise database products (MySQL, Oracle, SQLServer or DB2) Desired Skills IVR Experience with Voxeo Voice Object’s development. CCXML a plus Payment Risk Knowledge Credit Card andor Electronic Check processing knowledge andor expertise BankProcessor Reconciliation knowledge andor expertise Electronic Payment Fraud knowledge andor expertise Technical Skills Proficient in the use of Microsoft Office Software Proficient in the use of Microsoft Project Thanks, Pavan Kumar Maddela P 425-457-7909 Email pavankmaditistaffing.com mailtopavankmaditistaffing.com Check out our new website! www.aditistaffing.com httpwww.aditistaffing.com VXML, Voice portals, Genesys/Cisco/Avay, IVR development